Lucas Thorp
Grand Rapids,MI
Summary
Driven by growth and challenges. Dynamic professional with a proven track record at FABTEC Enterprises, excelling in team leadership and customer service. Enhanced workflow efficiency and mentored future leaders. Proficient in time management and decision-making, achieving operational excellence. Skilled in technical support and process improvements, driving customer satisfaction and service turnaround.
Overview
9
9
years of professional experience
Work History
Manager
FABTEC Enterprises
11.2021 - Current
- Increased customer satisfaction by teaching team members how to go the extra mile.
- Assisted in daily operations, supporting team with routine tasks and administrative duties.
- Collaborated with colleagues to enhance workflow efficiency and improve team communication.
- Gained proficiency in relevant tools and systems to streamline operational processes.
- Participated in training sessions to develop skills related to job functions and safety protocols.
- Adapted quickly to changing environments, demonstrating flexibility in task execution.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Technician
LINE-X Grand Rapids
02.2019 - 10.2020
- Conducted vehicle inspections to ensure compliance with quality standards.
- Operated and maintained spray equipment for protective coatings application.
- Collaborated with team members to optimize workflow and efficiency in service delivery.
- Trained new technicians on safety protocols and operational procedures.
- Assisted in customer service operations and customer satisfaction inquisitions.
Technician
American Van
09.2018 - 03.2019
- Assisted in customer satisfaction inquiries.
- Implemented process improvements that enhanced service turnaround times from one or two vehicles per day to four or five per day.
- Monitored inventory levels of materials and supplies, ensuring availability for projects.
- Provided technical support to customers regarding product features and benefits.
Server
The Coffee Shop
01.2017 - 09.2018
- Delivered exceptional customer service by anticipating needs and addressing concerns promptly.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu details and service protocols, enhancing team efficiency.
- Managed tables efficiently during peak hours, optimizing seating arrangements for maximum turnover.
Education
Byron Center Hichschool
Byron Center, MISkills
- Growth mindset
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
FABTEC Enterprises
11.2021 - Current
Technician
LINE-X Grand Rapids
02.2019 - 10.2020
Technician
American Van
09.2018 - 03.2019
Server
The Coffee Shop
01.2017 - 09.2018
Byron Center Hichschool