LUCAS THOUSAND

• Delivered mail to rural residents and businesses, ensuring timely receipt of important correspondence.
• Sorted and organized incoming mail to optimize delivery routes for accuracy and efficiency.
• Operated postal delivery vehicles, maintaining safety compliance to protect residents and property.

• Provided 1st and 2nd-level support to resolve client technical issues;
• Travel to and from client sites to troubleshoot and repair hardware and software issues; and
• Coordinated on-call schedule to maintain consistent client support.

Troubleshot and resolved technical issues for users, enhancing overall system functionality.

• Liaised with vendors and IT personnel to expedite problem resolution, ensuring minimal disruption to services.
• Manage and monitor all installed systems and infrastructure;
• Install, configure, test, and maintain operating system application software and system management tools;
• Maintain security, backup, and redundancy strategies;
• Create and maintain base documents for client and internal systems.
• Collaborated with other departments on tasks, facilitating cross-functional communication and project completion.

• Responded to emergencies, including incidents of violence, unrest, or security breaches, ensuring swift resolution according to established protocols;
• Conducted regular patrols of facility, including housing units, outdoor areas, and common spaces, enhancing security and deterring escape attempts or disruptive behavior;
• Oversaw day-to-day office functions, ensuring smooth workflow and effective communication among staff.
• Coordinated staff schedules to optimize coverage and support services.
• Processed incoming correspondence and maintained organized filing systems.

• Install software and hardware; provide local access support, and troubleshoot technical hardware faults; and
• Manage and monitor all installed systems and infrastructure;
• Provide 1st and 2nd-level support; and
• Install software and hardware; provide local access support, and troubleshoot technical hardware faults;
• Travel to and from client sites to troubleshoot and repair hardware and software issues.
• Liaise with vendors and other IT personnel for problem resolution;
• Maintain security, backup, and redundancy strategies;
• Assisted with password resets and end user NDS access, providing helpdesk support
• Create and maintain base documents for client and internal systems;

• Maintain keen observation to detect security breaches or unusual behaviors promptly;
• Communicated effectively with inmates, coworkers, and legal personnel to ensure clarity and understanding in all interactions.
• Proficiency in physical restraint techniques such as handcuffs, leg shackles, belly chains, and soft restraints, and use of pepper spray;
• Escalate complex issues to appropriate internal teams; and
• Conducted visual searches of inmates before and after personal visits.
• Handled conflicts between inmates using communication and negotiation skills to prevent violence.
• Maintained accurate logs of key inventory and employee equipment check-outs to track usage.
• Enforce rules, regulations, and policies regarding conduct, ensuring a safe and orderly environment for both staff and inmates; and
• Conduct security checks, inmate counts, and cell searches; monitor surveillance systems.

• Monitored and supervised incarcerated individuals, ensuring safety and compliance with institutional rules and regulations;
• Write incident reports for violations of established protocols;
• Executed physically demanding tasks, including restraining inmates and conducting searches, to maintain order and security.
• Monitor mail and high-profile inmate phone calls to ensure safety and compliance; and
• Monitor mail and high-profile inmate phone calls to ensure safety and compliance; and
• Maintain ongoing physical fitness focusing on building core and upper body strength.

• Monitored system alerts and notifications, responding promptly to ensure operational continuity;
• Handled sensitive information securely, complying with privacy regulations to protect client data;
• Maintained a high level of accuracy in data entry, ensuring timely delivery of messages;
• Monitored system alerts and notifications, taking action as needed;