Lucas C. Dudley
King George,VA
Summary
Experienced, people-oriented, driven professional, adept in providing fast, high-quality customer service to guests in restaurant settings. Upbeat, friendly and engaging personality with a flexible approach, anticipating customer needs to facilitate an enjoyable dining experience. Skilled in team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Office Support Assistant
Martin Title & Settlement Services
2017.01 - Current
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Executed record filing system to improve document organization and management.
- Generated tracking reports of documents being returned to Lenders, Agents and Title Companies.
Server
Rick's On The River
2019.05 - 2022.10
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barback (Preparation)
Fahrenheit 132
2021.05 - 2021.08
- Restocked ice, condiments and snacks; Replaced empty kegs and soda syrups.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Maintained adequate levels of condiments; well stocked drink stations and checked dining area supplies of linens, wrapped silverware and replenished low stock.
Barback
Rick's On The River
2019.05 - 2021.10
- Stocking bar items such as glassware, straws, toothpicks, napkins, garnishes, ice, towels, and cleaning supplies (this may include restocking for bar opening or closing).
- Assisting bartenders with taking customer orders and processing orders in the point-of-sale system during peak business hours.
- Ensuring that taps, coolers, and other appliances like blenders or coffee makers are working properly; troubleshooting simple malfunctions as needed.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked ice, condiments and snacks; Replaced empty kegs and soda syrups.
- Learned how to make a basic variety of mixed drinks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Equipment Cleaner
Gold's Gym
2020.06 - 2020.09
- Maximized customer service and satisfaction by providing directions to visitors regarding requested equipment, classes, and events.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition; upkeep and cleanliness of equipment during busy times.
- Enforced rules and held customers accountable for not following gym regulations.
Education
Mechanical Engineering
Germanna Community College
Fredericksburg, VA 2021.08 - Current
Kinesiology
Old Dominion University
Norfolk, VA 2020.08 - 2021.05
Skills
- Hard-working
- Efficient
- Passionate
- Attentive
- Friendly
- Deligent
- Problem Solver
- Flexible
- Teamwork
- Time Management
Custom
My hobbies include going to the gym and playing golf. These two activities offer different types of physical and mental stimulation, providing a well-rounded way to stay healthy, active, and engaged.
Going to the gym allows me to focus on my physical health by building strength, endurance, and flexibility. It also offers a chance to relieve stress, improve mood, and boost energy levels. I also find it to be very rewarding, as I am a believer in that you get out what you put in.
Playing golf, on the other hand, is a sport that offers both physical and mental challenges. It requires strategic thinking, focus, and precision to achieve success on the course... all of which are areas that I am striving for in my golf game. Additionally, being outdoors and enjoying the scenery can provide a sense of relaxation and enjoyment that I don't find can be matched anywhere else.
Overall, I would say that my hobbies demonstrate a dedication to maintaining a healthy and active lifestyle while also engaging in activities that provide mental, physical, and emotional benefits.
Timeline
Mechanical Engineering
Germanna Community College
2021.08 - Current
Barback (Preparation)
Fahrenheit 132
2021.05 - 2021.08
Kinesiology
Old Dominion University
2020.08 - 2021.05
Equipment Cleaner
Gold's Gym
2020.06 - 2020.09
Server
Rick's On The River
2019.05 - 2022.10
Barback
Rick's On The River
2019.05 - 2021.10
Office Support Assistant
Martin Title & Settlement Services
2017.01 - Current
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