Lucero Enriquez
Brooklyn,NY
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Manager
McDonald's
Brooklyn, Ny
09.2025 - Current
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Coordinated scheduling to ensure adequate staffing during peak business hours.
- Managed financial transactions, maintaining accuracy in cash handling procedures.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Call Center Representative
Brighton Smiles
Brooklyn, Ny
07.2022 - 06.2023
- Managed high volume of inbound calls while maintaining exceptional customer satisfaction.
- Documented interactions accurately in CRM systems to ensure consistency in service delivery.
- Collaborated with team members to streamline call handling processes, enhancing overall efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Costco
Brooklyn, Ny
08.2019 - 04.2022
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling and register operations.
- Maintained high standards of customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline checkout procedures, enhancing overall operational efficiency.
- Trained new cashiers on register functionality, customer service practices, and company policies.
- Monitored inventory levels at checkout areas, reporting shortages to management for timely replenishment.
- Assisted in maintaining cleanliness and organization of checkout stations to ensure a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Edible Arrangements
Manager, Supervisor
Brooklyn, Ny
04.2009 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Teamwork and collaboration
- Multitasking
- Excellent communication
Timeline
Manager
McDonald's
09.2025 - Current
Call Center Representative
Brighton Smiles
07.2022 - 06.2023
Cashier
Costco
08.2019 - 04.2022
Edible Arrangements
Manager, Supervisor
04.2009 - 06.2019