Lucero Godina
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Waitress
Andiamo Italian Ristorante
2019.09 - 2023.10
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in appealing ways
- Organized large parties reservations and special requests efficiently and accurately
- Resolved complaints quickly and logically while keeping customers best interest in mind.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Order Fulfillment Associate
Mayflower Distributing INC
2017.09 - 2019.09
- Fulfilled orders quickly to accomplish challenging daily objectives
- Pulled merchandise to fulfill orders to specification
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Followed orders precisely for correct items, sizes and quantities.
- Followed procedures at all times for personal and team safety.
Waitress
Cahill Diner
2016.09 - 2017.08
- Managed cash drawer/daily receipts/records.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
DECALS NORTH WEST
MN06.2016
Skills
- Dedication and passion for providing legendary Customer Service.
- Effective communicator
- High attention to detail and extensive customer care experience.
- Highly developed multi-tasking skills
- Time management
- Food safety understanding
Timeline
Waitress
Andiamo Italian Ristorante
2019.09 - 2023.10
Order Fulfillment Associate
Mayflower Distributing INC
2017.09 - 2019.09
Waitress
Cahill Diner
2016.09 - 2017.08
High School Diploma -
DECALS NORTH WEST
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