Lucero Hernandez
Cleburne,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assisting Store Manager
Advance America
Cleburne, TX
10.2017 - 09.2022
- Responsible for managing daily store operations, including staff scheduling and customer service.
- Performed cash handling duties such as opening and closing registers, counting money, processing credit card transactions.
- Analyzed weekly sales data reports to identify areas for improvement in order to maximize profits.
- Drafted monthly progress reports on overall store performance metrics for upper management review.
Sales Representative Manager
Cricket Wireless
Cleburne, TX
02.2013 - 08.2017
- Addressed customer inquiries, solved problems and providing new product information
- Greeted customer entering stores to assist with customer wants and needs
- Assisted customer in person and via telephone
- Organized products, daily events and daily schedule
Apos Floors & Granite countertops
10.2015 - 03.2016
- Describe product to customer and accurately explained details and care of merchandise
- Received and stocked merchandise
- Calculated measurements and estimates costs of product
Education
High school Diploma -
Cleburne High School
Skills
- Relationship building and management
- Customer experience
- Time Management
- Customer Service
- Customer Service and Engagement
- Flexible Schedule
- Problem-Solving
- Team Management
- Operations
- Sales Growth
Timeline
Assisting Store Manager
Advance America
10.2017 - 09.2022
Apos Floors & Granite countertops
10.2015 - 03.2016
Sales Representative Manager
Cricket Wireless
02.2013 - 08.2017
High school Diploma -
Cleburne High School
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