Veronica De La Hoya
San Jose,CA
Summary
Dynamic retail professional with a proven track record at Rotten Robbies, excelling in operational efficiency and customer service. Skilled in inventory management and employee coaching, I enhanced team performance and drove sales through strategic visual merchandising. Committed to fostering a collaborative environment, I resolved customer inquiries to ensure loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Assisting Store Manager
Rotten Robbies
03.2011 - Current
- Assisted in managing daily store operations and staff assignments to ensure efficient workflow.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Supervised staff training programs, enhancing team performance and customer service skills.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Developed employee schedules to align staffing levels with peak business hours effectively.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Maintained visual appeal of store displays by routinely updating merchandise presentation according to seasonal trends and promotional events.
- Facilitated open communication among team members, fostering a cooperative atmosphere conducive to excellent performance.
Education
Home Decor
Catilleros
Portugal 01-2009
Skills
- Store operations
- Operational efficiency
- Scheduling coordination
- Policy enforcement
- Merchandise display
- Employee coaching
- Sales promotion
- Stock control
- Customer service
- Time management
- Attention to detail
- Customer service and engagement
Timeline
Assisting Store Manager
Rotten Robbies
03.2011 - Current
Home Decor
Catilleros