Lucero Juarez Nava
Austin,TX
Summary
Results-driven General Manager with extensive experience in leadership and operations management, consistently achieving revenue growth through strategic sales initiatives. Expertise in inventory control and customer relationship management enhances loyalty and satisfaction. Strong commitment to performance improvement and organizational goals, ensuring effective communication and service delivery in healthcare settings.
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.
Entry-level Leasing Consultant with knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
10
10
years of professional experience
Work History
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Devoted
Pflugerville, TX, USA
01.2024 - 01.2026
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Responded to customer requests for products, services, and company information.
Leasing Agent
Metric Management
Austin
03.2023 - 11.2023
- Customer service and relations: Assisted prospective residents with property tours, answering questions, and promoting amenities.
- Leasing and rental processes: Prepared, reviewed, and executed lease agreements in compliance with company policies. Achieved leasing goals through effective marketing, outreach, and follow-ups.
- Collaborated with maintenance teams to address tenant concerns promptly, improving resident satisfaction ratings.
- Data entry and reporting.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Communication and interpersonal skills.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Microsoft Office (Excel, PowerPoint, word)
GENERAL MANAGER
Metro by T-Mobile
Austin, TX, USA
03.2019 - 04.2022
- Achieved sales targets by leading team through effective coaching and management.
- Enhanced customer satisfaction by developing and implementing operational strategies.
- Reduced inventory discrepancies through streamlined management processes and improved accuracy.
- Increased profitability by implementing targeted sales strategies and operational improvements.
- Built loyalty by implementing effective customer and employee engagement strategies.
- Managed budgets, evaluations, and contract details to optimize operational efficiency.
- Enhanced individual performance through regular feedback and performance reviews.
- Cultivated customer relationships by identifying needs and providing tailored services.
- Boosted sales revenue by implementing effective and strategic sales initiatives.
- Established strong client connections through exceptional service and timely follow-ups.
- Guided a high-performing sales team with motivation and incentive-based coaching.
- Represented company at industry events to showcase sales opportunities.
- Enhanced customer retention by fostering strong client relationships and satisfaction.
MANAGER
Metro by T-Mobile
Austin, TX, USA
11.2017 - 02.2019
- Managed employee schedules, optimizing resource allocation for peak business hours.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
INSURANCE AGENT
Amco Auto Insurance
Austin, TX, USA
02.2016 - 09.2017
- Boosted sales by analyzing client needs and recommending tailored insurance solutions.
- Streamlined claims processes by providing expert guidance on policy details and limits.
- Optimized insurance plans by collaborating with underwriters to assess risk factors.
- Resolved client issues promptly, improving customer service and support efficiency.
- Increased client trust by educating them on the importance of adequate coverage.
Education
GED -
Essential Education Program
Corvallis, ORSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Relationship building
- Customer relationship building
- Appointment scheduling expertise
- Lease preparation
- Property tours
- Lease oversight
Languages
English
Spanish
Timeline
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Devoted
01.2024 - 01.2026
Leasing Agent
Metric Management
03.2023 - 11.2023
GENERAL MANAGER
Metro by T-Mobile
03.2019 - 04.2022
MANAGER
Metro by T-Mobile
11.2017 - 02.2019
INSURANCE AGENT
Amco Auto Insurance
02.2016 - 09.2017
GED -
Essential Education Program