Lucero Mondragon
Atlanta,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
IDEXX Laboratories
10.2022 - Current
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed internal operational standards and productivity targets.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Motivated and trained employees to maximize team productivity.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Production Specialist Team Lead
Opti Medical Systems/IDEXX Laboratories
10.2020 - 10.2022
- Maintain daily build schedule
- Follow all prescribed safety measures and practice good chemical hygiene
- Ensure that all transactions are recorded accurately
- Maintain safe and clean environment by enforcing 6s
- Input product data into SAP
- Guided group of more than 8 operators on day to day basis
- Ensured operators built quality product
- Assisted in correcting mistakes and conducting rework when necessary
- Kept up with day to day schedule changes and assured team was up to date to prevent potential rework/mistakes
- Adjusted operators on different machines according to demand
- Maintained production goals even when short staffed
- Minimized mistakes in fast paced environment
- Built efficient team by training operators to tasks previously assigned to single person
- Managed to find solutions for conflicts when manager/supervisors were unavailable
- Communicated efficiently with different departments to fulfill production needs
- Assisted in series of Lean projects to improve production floor
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Planned, scheduled, and delegated daily work to team of employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Production Specialist Sr II
IDEXX Laboratories/OPTI Medical Sys
10.2019 - 10.2020
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Troubleshot production issues and provided timely solutions.
- Resolved issues quickly to maintain productivity goals.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
- Used equipment properly to avoid workplace hazards or injuries.
- Adjusted machines to increase productivity for runs.
- Inspected and adjusted work performed to meet expectations.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Followed safety procedures and guidelines to maintain safe working environments.
CSR/ MANAGER
Connect Wireless Inc
11.2016 - 03.2019
- Provided onsite training
- Routinely checked in with clients to evaluate their satisfaction with service, resolve conflicts and provide information on new promotions
- Efficiently addressed issues with customer accounts to ensure quick resolution
- Established new customer accounts
- Greeted customers with enthusiasm and offered immediate and friendly service
- Answered customers' questions and addressed problems and complaints in person and via phone
- Approached customers with consultative mentality to uncover and meet specific requirements
- Consistently met and exceeded sales goals
- Greeted store customers promptly and responded to questions with knowledgeable service
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Updated database with customer and sales information
- Cross-sold additional products and services to purchasing customers
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit
- Created and implemented store displays promoting sales and growth
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Sales Representative
AA Electronics
06.2016 - 10.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Provided elevated customer experience to generate a loyal clientele
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Routinely answered customer questions regarding merchandise and pricing.
Education
Diploma -
Mountain Education HS
03.2017
Skills
- 5S Principles
- Key Performance Indicators (KPIs)
- Continuous Improvement Projects
- Task Delegation
- Overseeing Personnel
- Team-Building Exercises
- Complex Problem-Solving
- Employee Development
- LEAN knowledge
Additional Information
- AWARDS -, November, 2017; Employee of the month (Connect Wireless) -March, 2018; Employee of the month (Connect Wireless) -May, 2019; OPTImum Performance Award
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
IDEXX Laboratories
10.2022 - Current
Production Specialist Team Lead
Opti Medical Systems/IDEXX Laboratories
10.2020 - 10.2022
Production Specialist Sr II
IDEXX Laboratories/OPTI Medical Sys
10.2019 - 10.2020
CSR/ MANAGER
Connect Wireless Inc
11.2016 - 03.2019
Customer Sales Representative
AA Electronics
06.2016 - 10.2016
Diploma -
Mountain Education HS