Lucero Morado
Summary
Results-oriented Assistant Branch Manager with a strong background in sales strategy and operations management. Skilled in account analysis and managing collections, contributing to improved branch performance and customer satisfaction. Committed to fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
OneMain Financial
McKinney
12.2023 - Current
- Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Implemented strategies to improve branch efficiency and customer satisfaction levels.
- Ensured compliance with applicable laws and regulations related to consumer protection measures such as Truth-in-Lending Act or Fair Credit Reporting Act.
- Manage collections activities, working directly with clients to resolve past-due accounts and establish payment solutions.
- Analyzed data from credit reporting bureaus to identify trends in consumer behavior that could indicate a risk of future insolvency.
- Coordinated loan processing and document verification for customer applications.
Assistant Store Manager
Steve Madden
Frisco
09.2022 - 12.2023
- Ensured smooth and efficient daily operations across all business aspects.
- Demonstrated salesmanship by achieving productivity levels while monitoring key business drivers.
- Assisted in recruiting, interviewing, training, scheduling, and evaluating store personnel monthly.
- Monitored product deliveries to facilitate effective inventory and merchandise management.
- Conducted regular audits to ensure compliance with company policies and procedures.
Supervisor
The Children's Place
Frisco
12.2019 - 09.2022
- Monitored employee productivity and provided feedback to improve team performance.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Maintained organized inventory and curated seasonal displays to enhance customer experience.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05-2021
Skills
- Loan processing
- Operations management
- Risk management
- Sales strategy
- Account analysis
- Team leadership
- Customer service
- Goal oriented
Timeline
Assistant Branch Manager
OneMain Financial
12.2023 - Current
Assistant Store Manager
Steve Madden
09.2022 - 12.2023
Supervisor
The Children's Place
12.2019 - 09.2022
High School Diploma -
Little Elm High School