Summary
Overview
Work History
Education
Skills
Timeline
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Lucero Sanchez Quintero

Aurora,IL

Summary

Experienced with software testing and quality assurance methodologies, ensuring product reliability and user satisfaction. Utilizes effective communication and leadership to guide teams in achieving quality standards. Track record of implementing process improvements and fostering culture of continuous improvement.

Overview

6
6
years of professional experience

Work History

Quality Assurance Lead

Walmart Distribuation
11.2023 - 01.2025
  • Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
  • Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
  • Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.

Process Assistant

Amazon
06.2022 - 11.2024
  • Lead and manage a team of 16 associates in the Vendor Return department.
  • Oversee labor staffing,Scheduling, and performance tracking to optimize efficiency.
  • Collaborate with cross-functional teams and third-party vendors to ensure seamless operations,improved productivity by(20%) reducing operational costs and enhancing workflow

Learning Ambassador

Amazon
01.2022 - 06.2022
  • Training 98% of the Vendor Returns ,ensuring hing competency levels,
  • Supported the launch of a new fulfillment center (FOE1,Kansas City,KS) by training four new Process Assistants.

Fulfillment Associate

Amazon MDW9
04.2019 - 06.2022
  • Gained hands-on exoerience in Pick, ICQA, Stow, Customer Returns, and Vendor Return Processes.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.

Education

No Degree - English Program, EnGen

Amazon Career Choice
Romeoville, IL
10-2023

GED -

San Agustin College
Aurora, IL
10-1993

Skills

  • In-depth technical knowledge
  • Strategic Decision-making
  • Teamwork and collaboration
  • Attention to detail

Timeline

Quality Assurance Lead

Walmart Distribuation
11.2023 - 01.2025

Process Assistant

Amazon
06.2022 - 11.2024

Learning Ambassador

Amazon
01.2022 - 06.2022

Fulfillment Associate

Amazon MDW9
04.2019 - 06.2022

No Degree - English Program, EnGen

Amazon Career Choice

GED -

San Agustin College

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Lucero Sanchez Quintero