Luchan M. Charelus
Naples,FL
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and drives results through efficient service initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Staybridge Suites Naples-Marco Island
02.2024 - 05.2026
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed online and phone reservations to ensure smooth guest check-in and satisfaction.
- Answered questions and addressed complaints, enhancing guest experience and resolving issues promptly.
- Process payments and maintain accurate records.
- Executed daily checklist duties to maintain workflow efficiency.
- Check, sort, and forward emails.
- Self-motivated, with a strong sense of personal responsibility.
Patient Service Representative
Riverchase Dermatology
05.2022 - 07.2023
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Assisted patients with paperwork.
- Supervised patient intake procedures.
- Supervise patient intake procedures.
- Managed check-in and check-out procedures, enhancing guest experience through efficiency.
Front Desk Agent
Edgewater Beach Hotel
11.2020 - 04.2022
- Managed guest reservations, cancellations, and room assignments using the hotel management system.
- Coordinated guest reservations, cancellations, and room assignments using hotel management system, optimizing guest experiences.
- Resolved guest inquiries, concerns, and complaints promptly, contributing to high satisfaction levels.
- Multitasked effectively in fast-paced environment during peak check-in/check-out times, ensuring smooth operations.
- Ensured compliance with hotel policies, procedures, and safety standards.
Education
High School Diploma -
Lely High School
Naples, FL05-2017
Associate of Arts -
Santa Fe College
Gainesville, FL08-2020
Associate of Science - Nursing
Keiser University
Fort Myers, FL04-2026
Skills
- Customer Service
- Multitasking
- Microsoft Office
- Teamwork & Collaboration
- Adaptability
- Conflict Resolution
Certification
- BLS
- ACLS
Timeline
Front Desk Agent
Staybridge Suites Naples-Marco Island
02.2024 - 05.2026
Patient Service Representative
Riverchase Dermatology
05.2022 - 07.2023
Front Desk Agent
Edgewater Beach Hotel
11.2020 - 04.2022
High School Diploma -
Lely High School
Associate of Arts -
Santa Fe College
Associate of Science - Nursing
Keiser University