Luchone Wardlow
New York,NY
Summary
Field Supervisor with hands-on approach to solving problems and correcting deficiencies. Versed in setting schedules and maintaining timelines. Ready to apply experience and knowledge expertise to challenging new position.
Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance.
Knowledgeable leader with record of accomplishment on diverse construction projects. Translates directives of architects, constructions managers and clients into actionable on-site directives to consistently meet project demands. Expert in tackling problems head-on and maintaining strict standards.
Knowledgeable Field Supervisor offering 5 years of experience and a decisive leadership style. Proficient in overseeing site operations in other industries .
Overview
25
25
years of professional experience
Work History
Operations Supervisor
DHS
New York, NY
05.2023 - Current
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Supported accident investigations and prepared related paperwork.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Unboxed, stored and organized incoming kitchen supplies and food deliveries with every delivery.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
Patient Transport Supervisor
Ambulnz
New York, NY
04.2023 - Current
- Monitor daily routes and delivery schedules, track dispatchers in realtime
- Identify and troubleshoot logistical issues and delays,and communicate issues to appropriate staff.
- Coordinate driver loads and manage dispatch tasks.
- Communicate delays and early arrivals to management.
- Address problems head-on and work with customers, personnel and other affiliates to resolve issues.
Field Supervisor
DocGo
Brooklyn, NY
07.2022 - 04.2023
- Develop successful resolutions for issues that arose during field operations.
- Oversee workflow on job sites and kept projects on schedule.
- Prepare and plan worksites to help jobs run smoothly.
- Report project progress, site problems and labor status to supervisors.
- Update production team on progress of daily site operations.
- Resolve client issues and built strong, productive relationships among staff .
- Delegate work to staff, setting priorities and goals.
Technician /Driver
DocGo
Brooklyn, NY
11.2021 - 07.2022
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Oversaw client flow through COVID-19 collection station.
- Explained reason for testing and process involved to each client.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Documented data in designated system to present to client upon request.
- Offered protective masks and face shields to guests.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
Supervisor/Delivery Driver
Diacom Transportation
Long Island City, NY
12.2010 - 10.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
Delivery Driver
Citipost
10.1998 - 10.2010
- Delivered various types of mail on routes according to strict timelines.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Delivered mail to residents and business within assigned area.
Education
High School Diploma -
Alfred E Smith
The Bronx, NY06.1989
Some College (No Degree) - Psychology
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Operational planning expertise
- Technical knowledge
- Stakeholder relations
- Site management
- People skills
- Planning & organizing
- Troubleshooting
- Computer skills
- Good work ethic
- Job planning
- Schedule coordination
- Job site management
- Communication
- Handling Customer Complaints
- Time Management
- Team Management and Supervision
- Team Leadership
- Complex Problem Solving
- Workflow Optimization
- Staff Development and Training
- Handling Complaints
- Coaching and Mentoring
- Relationship Building
Timeline
Operations Supervisor
DHS
05.2023 - Current
Patient Transport Supervisor
Ambulnz
04.2023 - Current
Field Supervisor
DocGo
07.2022 - 04.2023
Technician /Driver
DocGo
11.2021 - 07.2022
Supervisor/Delivery Driver
Diacom Transportation
12.2010 - 10.2019
Delivery Driver
Citipost
10.1998 - 10.2010
High School Diploma -
Alfred E Smith
Some College (No Degree) - Psychology
Bronx Community College of The City University of New York
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