Luci Taylor
Bristol,VA
Summary
Dynamic Hybrid Technician/Manager at Free Service Tire with a proven track record in optimizing equipment performance and enhancing customer satisfaction. Skilled in troubleshooting and relationship building, I excel in fast-paced environments, ensuring quality control and effective communication. Committed to training and mentoring, I drive team collaboration for superior service delivery.
Overview
3
3
years of professional experience
Work History
Driver
SAE Logistics
Kingsport, TN
09.2025 - 03.2026
- Operated delivery vehicles safely, ensuring timely arrival of goods to various locations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Navigated routes efficiently to optimize delivery schedules and minimize delays.
- Communicated effectively with dispatch team to report issues and receive updated instructions.
- Assisted in loading and unloading cargo, ensuring proper handling of materials.
- Trained new drivers on company policies, operational procedures, and safety protocols.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Hybrid Technician/manager
Free Service Tire
Johnson City, TN
10.2024 - 07.2025
- Managed tire mounting and balancing equipment operations to guarantee optimal performance.
- Executed routine inspections to identify safety hazards and assess maintenance requirements.
- Facilitated customer assistance with tire selection, installation, and service inquiries.
- Streamlined workstation organization to optimize efficiency and productivity.
- Facilitated training sessions for new technicians on safety protocols and operational procedures.
- Facilitated collaboration among team members to enhance workflow efficiency and service delivery.
- Oversaw inventory management by monitoring stock levels of tires and supplies.
- Enhanced customer satisfaction by delivering prompt and knowledgeable support for diverse technical issues.
- Facilitated customer communication regarding pricing, work scope, and parts ordering.
Lube Technician
Lexus Of Kingsport
Kingsport, TN
01.2024 - 10.2024
Manager/driver
AutoZone
Johnson City, TN
02.2023 - 12.2023
Education
High School Diploma -
Volunteer Highschool
Church Hill, TN05-2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Power Tools and Equipment
- Troubleshooting
- Quality control
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Relationship building
- Issue resolution
- Customer rapport
- Issue analysis
Timeline
Driver
SAE Logistics
09.2025 - 03.2026
Hybrid Technician/manager
Free Service Tire
10.2024 - 07.2025
Lube Technician
Lexus Of Kingsport
01.2024 - 10.2024
Manager/driver
AutoZone
02.2023 - 12.2023
High School Diploma -
Volunteer Highschool