Lucia Cruz-Salas
Casa Grande,AZ
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Industrial & Manufacturing Cleaning
MacLellan Integrated Services
Casa Grande, Arizona
10.2024 - 02.2025
- Ensured workplace adhered to health and safety regulations.
- Made final adjustments on items for improved customer satisfaction.
- Organized tools and supplies to maintain a tidy, secure workspace.
- Kept equipment in good working order to complete adjustments.
- Delivered expert knowledge on a wide range of repair actions to customers and staff.
- Engaged customers using strong interpersonal skills.
- Delivered valuable feedback to enhance trainee motivation.
Packaging & Production Line Operator
Panaz Baking Company, Inc.
Casa Grande, Arizona
07.2024 - 10.2024
- Implemented lean manufacturing principles to minimize waste and maximize efficiency.
- Adjusted machine settings according to product specifications and production requirements.
- Monitored production line for any malfunctions or stoppages and troubleshooted issues as needed.
- Collaborated with team members to ensure smooth flow of work on production line.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
Customer Experience Associate
Good2go Stores
Casa Grande, AZ
03.2024 - 07.2024
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Created and maintained a positive work environment for customers and colleagues alike.
- Trained new customer service staff on best practices and company policies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Landscape Worker & General Laborer
O-4 Cruz
Fayetteville, North Carolina
01.2015 - 01.2024
- Used hand and power tools or equipment to complete wide range of landscape and irrigation tasks.
- Performed routine maintenance on all types of landscaping equipment.
- Directed crew members completing landscaping tasks.
- Cleaned up job sites after completion of projects.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
Customer Experience Associate; Assistant Manager
Army Air Force Exchange Services Express
Fort Irwin, CA
10.2022 - 02.2023
- Ensured high levels of customer contentment through exceptional service.
- Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement.
- Responded to product inquiries through effective communication and problem-solving.
- Handled billing concerns by processing refunds and amending discrepancies.
- Supported professional development of team, enabling advancement opportunities.
Crew Team Member
McDonald's Restaurant
Casa Grande, Arizona
02.2022 - 09.2022
- Examined machinery for compliance with performance standards before utilization.
- Handled financial transactions swiftly and precisely.
- Maintained consistency in product quality and efficiency within allotted timeframes.
- Recognized by management for providing exceptional customer service.
- Promoted collaborative initiatives to enhance overall team growth.
Shift Manager
Emiliano's Pizza & Mexican Restaurant
Vinton, Texas
01.2018 - 01.2020
- Built and sustained constructive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
- Guaranteed alignment with standards of food safety and product quality.
- Oversaw inventory trends to anticipate and address material needs.
Education
High School Diploma - Health Academy
Westover High School
Fayetteville, North Carolina12.2021
Skills
- Training and mentoring
- Skilled multi-tasker
- Cash handling
- Budgeting and finance
- Relationship building
- Shipping, receiving, and warehousing
- Closing techniques
- Safety techniques
References
- Chris Maldonado, 520-414-5814
- Alexa Alfaro, 915-630-2296
- Gage Manzanedo, 520-709-9892
- Kayla Alejandrez, 520-213-1827
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Industrial & Manufacturing Cleaning
MacLellan Integrated Services
10.2024 - 02.2025
Packaging & Production Line Operator
Panaz Baking Company, Inc.
07.2024 - 10.2024
Customer Experience Associate
Good2go Stores
03.2024 - 07.2024
Customer Experience Associate; Assistant Manager
Army Air Force Exchange Services Express
10.2022 - 02.2023
Crew Team Member
McDonald's Restaurant
02.2022 - 09.2022
Shift Manager
Emiliano's Pizza & Mexican Restaurant
01.2018 - 01.2020
Landscape Worker & General Laborer
O-4 Cruz
01.2015 - 01.2024
High School Diploma - Health Academy
Westover High School
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