Lucia Encinas

I worked as front of the house so, my tasks entailed:

• Taking Drive Through orders
• Taking Register Orders
• Taking Payment (Card & Cash)
• Bagging Items
• Filling Fountain Drinks
• Making Milkshakes
• Filling Icecream Cones & Dishes
• Serving Food to Customers

Additionally the closing tasked consisted of:

• Shutting Down Icrecream/Milkshake & Fountain Drinks Machines
• Wiping Down Surfaces & Machines
• Sweeping
• Taking out Trash

Other Skills Learned from this Job:

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Established welcoming atmosphere by greeting each guest warmly.

I worked as a server, and some moments filled in as hostess, giving me experience with customers. Our side & closing tasks gave me additional cleaning & maintenance experience.

Other Skills Learned from this Job:

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Looked over, fed, & cared for two young boys (ages: 2 & 5) from early mornings till late afternoons. There were also times where I would be asked to take care of certain cleaning tasks or pet care around the family's house.

Skills Learned from this Job:

• Communicated positively with children and guardians.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Taught children to organize toys, wash hands, and share by leading by example.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Extracurricular Activities:

• Marching Band
• Concert Band
• Symphonic Band