Lucia Espina
Miami,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Gift Shop Manager
Ermita de La Caridad
Miami, FL
07.2020 - Current
- Evaluated employee performance through regular feedback sessions and coaching sessions.
- Trained and supervised employees on store policies and procedures.
- Performed regular maintenance checks of equipment used in the shop.
- Coordinated with vendors to negotiate prices for merchandise acquisitions.
- Resolved customer complaints efficiently and professionally.
- Maintained financial records such as sales receipts, credit card transactions, refunds.
- Resolved customer complaints regarding product quality or services rendered.
Cashier
Walgreens
Miami, FL
01.2018 - 07.2020
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Maximo Santiago Haza
Cuba08-1983
Skills
- Staff hiring
- Employee Training
- Volunteer Coordination
- Cash control
- Marketing
- Quality Assurance
Languages
Spanish
Professional
English
Limited
Timeline
Gift Shop Manager
Ermita de La Caridad
07.2020 - Current
Cashier
Walgreens
01.2018 - 07.2020
High School Diploma -
Maximo Santiago Haza
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