LUCIA LEAL
Brownsville,Tx
Overview
7
7
years of professional experience
Work History
Transportation Specialist
MVM ORR
05.2022 - Current
- Provide care and service to unaccompanied children and teens, while you are accompanying them on domestic flights and via ground transportation to shelters all over the country
- During these trips, the Travel Youth Care Workers communicate in a way that is culturally-sensitive, while fostering a safe and comfortable environment
- Provide a humble care and service to unaccompanied minors of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities
- Provide minors with meals, clean weather appropriate clothing, and any other items which may be needed for travel
- Communicate with children and teens in a way that is culturally-sensitive, while fostering a safe and humane environment
Youth Care Worker
Southwest Key Programs
04.2019 - 01.2022
- Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter
- Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment)
- Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
- Develop positive rapport with youth while serving as a role model to create a safe and caring environment
- Must ensure all forms and progress notes (efforts) are properly completed in the client's web-based program (ETO) to ensure compliance with state and federal requirements
Sales Associate
Dillard's Inc
09.2020 - 04.2021
- Welcoming customers into the store and explaining to customers the best products for their needs
- Recommending related products to increase customers' options and enrich the shopping experience
- Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
- Accepting and processing orders, operate the POS register and resolve returns issues
- Promoting special sales, offers and awareness of store loyalty program
Customer Service Representative
Teleperformance
04.2018 - 03.2019
- Handled incoming calls from customers inquiring about products and services
- Resolved customer complaints and issues in a timely and satisfactory manner
- Maintained accurate records of customer interactions and transactions
- Handled incoming calls and emails in a polite and efficient manner
Education
High School -
Rivera Early College High School
Skills
- Quick learner
- Fast Adaptability
- Time Management
- Effective Problem Solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Specialist
MVM ORR
05.2022 - Current
Sales Associate
Dillard's Inc
09.2020 - 04.2021
Youth Care Worker
Southwest Key Programs
04.2019 - 01.2022
Customer Service Representative
Teleperformance
04.2018 - 03.2019
High School -
Rivera Early College High School
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