Lucia Lopez Escalona
Glendale,AZ
Summary
Experienced banking professional with a strong background in financial services and a college-level certification in Banking Management. Formerly with USAA Bank, bringing proven skills in customer service, account management, and daily banking operations. Demonstrates a deep understanding of financial compliance, risk assessment, and client relationship building. Also certified by the IRS as a Certified Acceptance Agent (CAA) and trained tax preparer, with experience in preparing accurate federal and state returns. Well-versed in tax regulations and dedicated to delivering dependable, high-quality service.
Overview
19
19
years of professional experience
Work History
Tax Preparation Consultant Manager
Uriel Title Loans And Services Llc
GLENDALE , AZ
01.2016 - Current
- Responded to state and federal tax notices by preparing written responses or tax return amendments
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity
- Collected detailed information and required paperwork from clients to complete tax returns
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
- Finalized and processed paperwork with local, state and federal government authorities
BANKER
USAA Federal Savings Bank
Phoenix, Arizona
10.2024 - 03.2025
- Guided clients in selecting appropriate financial products and services.
- Managed daily banking operations and customer transactions efficiently.
- Ensured compliance with banking regulations and internal policies consistently.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Analyzed customer's financial information to determine the best banking products for them.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Verified customer identity using government-issued identification documents.
- Tracked payments, account updates and customer interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Researched and resolved open items and deposit issues.
Advertising Manager
Paisano Magazine
Phoenix, AZ
01.2010 - 12.2014
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas
- Classified, recorded and summarized numerical and financial data to compile and keep financial records
- Took payments and did invoices for customers
- Set up appointments for other sales representatives
- Maintain front office in order
- Answer phone calls from costumer with order details
Insurance Agent
ALL INSURANCE
TEMPE , AZ
01.2007 - 12.2009
- Engaged customers and provided high level of service by carefully explaining details about documents
- Skillfully and patiently explained coverage options to potential policyholder's, answering any questions or concerns
- Drove client retention by increasing savings opportunities and identifying premium discounts
- Maintained pleasant and cordial attitude at all times, even when issues arose
- Continually improved office operations by maintaining records, tracking data and promoting internal communications
- Monitored clients' insurance coverages to ensure changing needs were met
- Taking payments
Education
Bachelor of Accountancy Concentration Forensic - Accounting
Southern New Hampshire University
Hooksett, NH10-2027
BANK ACCOUNT MANAGEMENT :CUSTOMER SERVICES - Banking And Finance
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2025
FORENSIC DOCUMENT RECOGNITION FOR ITIN CAAS -
BUENA VISTA RESOURCES LLC
2304 STONE NOOK FREDERICK TX 7862404-2023
Public Notary - Public Notary
State of Arizona
Phoenix, Az2019
High School Diploma -
Centennial High School
Peoria, AZ2004
Skills
- Bilingual (Spanish)
- Sales proficiency
- Multi-state tax filing
- Benefits documentation
- Tax strategy implementation
- Individual returns preparation
- Documentation filing
- Tax consulting
- Customer follow-up
- Client retention
- Cash drawer balancing
- Customer assistance
- Multi-task
- New account setup
- De-escalating conflicts
- Small business operations
- Account updating
- Branch operations
- Money transfers
- Teller support
Timeline
BANKER
USAA Federal Savings Bank
10.2024 - 03.2025
Tax Preparation Consultant Manager
Uriel Title Loans And Services Llc
01.2016 - Current
Advertising Manager
Paisano Magazine
01.2010 - 12.2014
Insurance Agent
ALL INSURANCE
01.2007 - 12.2009
Public Notary - Public Notary
State of Arizona
High School Diploma -
Centennial High School
Bachelor of Accountancy Concentration Forensic - Accounting
Southern New Hampshire University
BANK ACCOUNT MANAGEMENT :CUSTOMER SERVICES - Banking And Finance
Maricopa Community Colleges, Rio Salado Community College
FORENSIC DOCUMENT RECOGNITION FOR ITIN CAAS -
BUENA VISTA RESOURCES LLC
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