Lucia Mendez
McMinnville,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Specialist
A-Dec Inc.
Newberg, OR
11.2016 - Current
- Delegation of work assignments for a team of 16 employees.
- Assist supervisor in safety and continuous improvement efforts.
- Inventory management.
- Enhanced communication between team members by conducting regular staff meetings and providing clear instructions.
- Increased team productivity by implementing efficient project management techniques.
- Implemented innovative solutions to complex business challenges, driving operational excellence across departments.
- Interviewed, recruited and trained new onboarding candidates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Prepared annual data to determine metrics for operational performance.
Executive Administrative Assistant
Yamhill County Board Of Commissioners
McMinnville, OR
07.2014 - 12.2016
- Clerical duties included managing phone lines, filing, scanning, greet visitors, and maintain a clean reception area.
- Obtain annual budget reports and submit to Administrator for review and approval.
- Attended yearly budget meetings with all County departments.
- Attended public hearings.
- Mail sorting and ensured timely delivery by prioritizing urgent parcels and correspondence.
- Collaborated closely with Human Resources and Finance department.
- Notary services provided for various legal transactions and documentation preparation.
- Provided meeting support creating weekly agendas and taking minutes and dictations.
Senior Office Specialist
Yamhill County Family & Youth Programs
McMinnville, OR
08.2011 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed screenings and reviewed patient forms and properly explained procedures for eligibility of services.
- Interpreting
- Transcription for providers and records requests.
- Managed reports for quarterly in-house audits.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date. Created/updated client demographics.
- Miscellaneous clerical tasks included filing, copying, scanning, mail distribution, appointment reminder calls, etc.
Office Specialist II
Yamhill County Adult Mental Health
McMinnville, OR
05.2007 - 04.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Appointment scheduling and reminder calls.
- Coordinated patient discharge plans with state hospitals, community based assisted living housing, group homes, probation officers, psychiatrist, and/or case worker.
- Assisted accounting department with billing issues and invoice corrections.
- Entered patient demographic and insurance data, once verified, into electronic medical record system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Records requests for court hearings.
Office Specialist I
Yamhill County Public Health Department
McMinnville, OR
09.2005 - 05.2007
- Vital records registrar, birth and death certificates.
- Issued food handler card once completion of training.
- Assisted Environmental Health Department with various small tasks.
- Supported accounts receivable operations within assigned functions.
- Verified insurance eligibility and coverage for patients.
- Answered a multi-line phone system to schedule appointments for various providers and appointment reminder calls.
- Interpreting.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in paperwork.
Education
McMinnville High School
McMinnville, OR06.2006
Skills
- Friendly nature, positive attitude
- Excellent multi-tasking ability
- Self-starter, quick learner
- Organized
- Clear verbal/written communication
- Bilingual
- HIPPA compliant
- Interviewing and Hiring
- Leadership
- Administrative skills
Certification
- CNP - Certified Notary Public
- CPR certified
- Employment Law Workshop
Timeline
Unit Specialist
A-Dec Inc.
11.2016 - Current
Executive Administrative Assistant
Yamhill County Board Of Commissioners
07.2014 - 12.2016
Senior Office Specialist
Yamhill County Family & Youth Programs
08.2011 - 07.2013
Office Specialist II
Yamhill County Adult Mental Health
05.2007 - 04.2011
Office Specialist I
Yamhill County Public Health Department
09.2005 - 05.2007
McMinnville High School