Lucia Osornio
San Antonio,TX
Summary
- I started as a food runner and server assistant at Omni hotels & resort, I have developed my skills over the years, working as a team, sales, customer service, I understand the importance of making a special celebration and that the client has a good experience, I focus on the details and I make sure that they have a dessert or a special drink for the occasion, those details are always important, like knowing their names, and that way they have a good experience and it is reflected in reviews on social media and making the guests come back and recommend us.
Overview
7
7
years of professional experience
Work History
Server
Omni Hotels & Resorts
02.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Food Runner
San Antonio Country Club
01.2018 - 12.2019
- Ensured compliance with all food safety and sanitation guidelines during every shift, maintaining a safe and clean working environment.
- Assisted in expediting orders from the kitchen when necessary, helping to maintain smooth workflow.
- Assisted in food preparation tasks when needed, following strict guidelines for presentation and quality standards.
- Ensured timely food delivery for guest satisfaction, anticipating needs and working closely with kitchen staff.
Education
Ceciteq
Querétaro México 07.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Supply Restocking
Languages
Spanish
Native or Bilingual
Timeline
Server
Omni Hotels & Resorts
02.2019 - Current
Assistant Food Runner
San Antonio Country Club
01.2018 - 12.2019
Ceciteq
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