LUCIA PEREZ
Delmar,DE
Summary
Administrative and public-service professional with extensive experience in documentation, report writing, recordkeeping, customer service, telephone communication, and following established policies and procedures. Eleven years as a Correctional Officer with responsibility for daily logs, incident reports, sensitive information, and consistent application of regulations, complemented by front-desk and customer-facing experience. Known for professionalism, attention to detail, sound judgment, organization, and the ability to remain calm when handling questions or concerns. Prepared to apply these transferable skills to personnel administration, employee records, recruitment support, and confidential human resources processes.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Additional Public-Service Experience
- Uber — Independent Contractor/Driver; Baileys Taxi — Taxi Driver; FedEx Ground — Package Handler; Burlington Stores — Floor Sales Associate; Ruby Tuesday — Server Assistant; Ashley HomeStore — Product Specialist; Picture People — Sales Representative
- Provided public-facing service, managed dispatch communication, ensured accurate transactions and orders, followed procedures, collaborated with team members, and assisted individuals with inquiries and needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Automotive Sales & Leasing Consultant
Potamkin Hyundai of Salisbury
Salisbury, MD
11.2025 - 03.2026
- Facilitated paperwork and communicated detailed information effectively to enhance customer understanding.
- Conducted professional follow-up with prospective and existing customers, fostering strong relationships through phone and in-person interactions.
- Managed multiple customer needs using computer-based processes and adherence to established procedures to ensure smooth transactions.
Sales Associate
Potamkin Nissan of Salisbury
Salisbury, MD
06.2025 - 11.2025
- Prepared and completed customer paperwork accurately, ensuring clarity and professionalism in customer interactions.
- Responded to telephone and in-person inquiries, maintaining follow-up communication to enhance customer satisfaction.
- Collaborated with colleagues to address customer questions and uphold consistent service standards.
Delivery Driver
Hairston Vision
Seaford, DE
04.2022 - 03.2025
- Utilized cellular device and navigation tools to efficiently access delivery information and complete assigned routes.
- Executed daily responsibilities independently, ensuring accuracy, dependability, and meticulous attention to detail.
- Delivered eyeglasses, contact lenses, and office supplies to patients and partner locations.
- Verified shipment accuracy against delivery paperwork before dispatching orders.
- Planned efficient routes to support timely pickups and drop-offs.
Mobile Expert
OSL Retail Services Inc.
Cambridge, MD
09.2020 - 11.2020
- Answered customer inquiries and resolved service concerns while utilizing computer systems and adhering to company procedures.
- Communicated effectively, maintained integrity, ensured attention to detail, collaborated with team members, and committed to ongoing learning.
- Guided customers through wireless device selection, plan options, and accessory recommendations.
- Activated phones, tablets, and service plans using point-of-sale and carrier systems.
- Resolved basic device issues and explained product features in clear, customer-friendly language.
Front Desk Clerk / Receptionist
Tidelands Caribbean Hotel & Suites
Ocean City, MD
07.2020 - 09.2020
- Answered telephone calls and directed inquiries to appropriate personnel, ensuring efficient communication.
- Maintained guest check-in/check-out records, adhered to procedures, and addressed requests with professionalism.
- Greeted guests and processed check-ins and checkouts with accurate reservation updates.
- Answered phone calls, routed inquiries, and provided hotel information clearly and professionally.
- Assisted guests with room assignments, special requests, and service issue resolution.
Wireless Expert
Metro by T-Mobile
Salisbury, MD
11.2018 - 01.2019
- Resolved service issues and responded to inquiries, providing clear information using computer systems.
- Demonstrated professionalism and integrity while following procedures with attention to detail.
- Assessed customer needs and recommended wireless devices, plans, and feature solutions.
- Processed activations, upgrades, and account changes using point-of-sale systems.
- Troubleshot device, network, and connectivity issues to restore service quickly.
Correctional Officer
Wicomico County Department of Corrections
Salisbury, MD
11.2002 - 08.2013
- Documented behavior, rule violations, and significant events in written incident reports and daily logs to maintain accountability and security.
- Escorted individuals to medical facilities, courtrooms, and other destinations while following safety protocols.
- Screened visitors and incoming mail, ensuring compliance with security procedures and safeguarding sensitive information.
- Handled sensitive information and screened visitors and incoming mail in accordance with security procedures.
- Applied policies consistently, identified safety and compliance concerns, and communicated relevant information to colleagues.
- Escorted individuals to medical facilities, courtrooms, and other destinations, adhering to safety protocols to ensure secure transportation.
Education
High School Diploma - General Education
Bennett High School
Salisbury MdForensic Science
Wor-Wic Community College
Salisbury,MdGED - Culinary Arts
Woodstock Job Corps Center
Randallstown,MDSkills
- Customer Service
- Client support
- Professional Communication
- Spoken communication
- Documentation
- Recordkeeping
- Report Writing
- Policy & Procedure Compliance
- Confidential/Sensitive Information
- Information Gathering
- Computer Literacy
- Microsoft Office
- Time management skills
- Schedule management
- Organizational skills
- Attention to Detail
- Issue resolution on
- Problem Solving
- Decision-making
- Team Collaboration
- Collaborative teamwork
- Multitasking
- Efficiency skills
- Flexible and adaptable
- Calm under pressure
- Critical thinking
- Active listening
- Effective communication
- Issue resolution
- Issue resolution
Certification
High Five Leadership
ADDITIONAL INFORMATION
English
Timeline
Automotive Sales & Leasing Consultant
Potamkin Hyundai of Salisbury
11.2025 - 03.2026
Sales Associate
Potamkin Nissan of Salisbury
06.2025 - 11.2025
Delivery Driver
Hairston Vision
04.2022 - 03.2025
Mobile Expert
OSL Retail Services Inc.
09.2020 - 11.2020
Front Desk Clerk / Receptionist
Tidelands Caribbean Hotel & Suites
07.2020 - 09.2020
Wireless Expert
Metro by T-Mobile
11.2018 - 01.2019
Correctional Officer
Wicomico County Department of Corrections
11.2002 - 08.2013
GED - Culinary Arts
Woodstock Job Corps Center
Forensic Science
Wor-Wic Community College
Additional Public-Service Experience
High School Diploma - General Education
Bennett High School
ADDITIONAL INFORMATION
Valid Driver's License | English
Personal Information
Driving License: Valid Driver's License