Lucia Rivera
South Portland,ME - Maine
Summary
Seasoned Sr. Property Manager bringing proven skills in negotiating, preparing and finalizing applicable agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
19
19
years of professional experience
Work History
Sr. Property Manager
Preservation Management
06.2013 - Current
- Investigated and resolved any tenant complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Administered operations to handle needs of more than 217 tenants across 201 property units.
- Calculate monthly rent for all units on regular basis via the recertification process
- Ensure a minimum rating of “Above Average” in any review or audit and no uncorrected 8823s;
- Ensure a minimum of an 85 REAC score;
- Operate the property in accordance with the budget and business plan.
- Prepare, follow and reinforce the annual budget
- Communicate all extraordinary concerns to Regional Manager/ Regional Director to mitigate any potential risk to Owners.
- Recruit, hire, train and mentor new Property Managers assigned to the property; coordinate and approve the recruitment and hiring of all on-site employees in the portfolio; conduct performance reviews and performance
improvement counseling in accordance with PMI Human Resources Policies and Procedures - Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public; establish and maintain collaborative working relationships between coworkers.
Accounting Manager
Eastland Park Hotel
01.2006 - 12.2011
- Managed banking reconciliations and monthly balance sheet statements.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Completed bi-weekly payroll for company employees.
- Conduct monthly inventory
- Reconcile all Chargeback and Complaints
- Assist the Controller with day to day operations
Housekeeping Manager
Eastland Park Hotel
07.2004 - 01.2006
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 35 housekeepers, housemen and laundry staff.
Education
Certified Medical Coder - Medical Coding
Kaplan University
Portland, ME05.2011
No Degree - Economy
City University
Poprad, Slovakia05.2002
High School Diploma -
Electrotechnicka Skola - Focus On Economy
Matejovce, Slovkia05.1999
Skills
- Employee Motivation and Guidance
- Microsoft Office
- Portfolio Oversight
- Grounds and Facility Inspection
- Lease Agreements Proficiency
- Facility Management
- Administrative Oversight
- Bid Proposals
- Federal Regulations
- Operating Cost Tracking
- Increasing Occupancy
- Monthly Fee and Payment Collection
- Tenant Retention
- Oversee Maintenance
- Budget Management Skills
- Creative and Adaptable
- Regulatory Compliance
- Manage Rentals
- Rent Collection
- Inspect Buildings
- Tenant Improvements
- Collect Payments
- Excellent Scheduling Abilities
- Property Management
- Tenant Eligibility Determination
- Customer Service
- Staff Supervision
Timeline
Sr. Property Manager
Preservation Management
06.2013 - Current
Accounting Manager
Eastland Park Hotel
01.2006 - 12.2011
Housekeeping Manager
Eastland Park Hotel
07.2004 - 01.2006
Certified Medical Coder - Medical Coding
Kaplan University
No Degree - Economy
City University
High School Diploma -
Electrotechnicka Skola - Focus On Economy
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