Lucia Salinas
New York,NY
Summary
Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering a welcoming environment for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
06.2022 - Current
- Provided personalized assistance to customers by understanding their needs, addressing concerns, and recommending suitable products, ensuring a high level of customer satisfaction
- Delivered exceptional service through active listening, effectively resolving issues, and promoting tailored solutions
- Managed product inventory, organized displays, and maintained a clean, welcoming environment, ensuring a smooth and efficient workflow
- Developed strong customer relationships, leading to repeat business and a positive store reputation
- Collaborated with team members to meet sales goals and improve customer experience, contributing to the store's monthly targets
- Trained new employees on customer service best practices, product knowledge, and sales techniques
Beauty Advisor / Key Holder
Riley Rose
11.2019 - 04.2022
- Assisted customers with the use of different cosmetics & skincare products
- Provided consultations for clients with detailed, personalized service to help them meet their beauty goals with the best products provided
- Provided knowledgeable information on beauty trends, skincare products
- Demonstrating proper use of makeup and skincare products
- Cross-sell beauty products
- Explain to customers how to use products they're interested in buying
- Ensure proper presentation of products on shelves
- Replenish stock as needed
- Closed and open store when needed
- Closed / Opened register and make deposits
Marketing & E-Commerce Intern
Pologeorgis
08.2021 - 12.2021
- Monitoring the designer's or company's social media outlets
- Work closely with different teams (product management, sales) to provide updated content that will be shared across e-commerce platforms
- Assisted with the execution of all promotions
- Assisted with the presentation of the website
- Stay up to date on current and future trends within social media, marketing, advertising
Office Aid
Catholic Charities
06.2017 - 08.2017
- Registered timesheets for participants into the program's system for weekly payroll
- Assisted students filling out applications and helped with the document submission
- Assisted supervisor on any needed task
- Sent out emails to worksites and called to ensure everything was going well for bi-weekly checkups
- Registered incoming participants into the program and performed informative orientation introducing them to the program
Office Aid
Work Learn & Grow Employment Program
11.2016 - 03.2017
- Sorted-Organized files and timesheets
- Sorted applications for incoming participants
- Assisted supervisors with any needed task they needed help with
- Answered phone calls / called worksites
- Input worksite monthly checkups
Education
B.S - Business & Technology of Fashion
The New York City College of Technology
Brooklyn, NY12.2021
A.S - Business & Technology of Fashion
The New York City College of Technology
Brooklyn, NY05.2020
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Customer engagement
- Sales expertise
- Upselling strategies
- Client relationship building
Certification
- Title IX Sexual Harassment, Gender-Based Harassment, and Sexual Violence Student Curriculum Certification, 2021
- CTE Certified in Fashion Design, 2017
Focus
Global Fashion
Civicengagement
- Fashion Show Volunteer, High School Fashion Industries, 2017, Assisted for the fashion shows at my high school for our annual senior fashion show.
- Volunteer, Catholic Charities, 2017, Trained new incoming participants for office/summer camp jobs.
Covidvaccinated
True
Major
Business & Technology of Fashion
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora
06.2022 - Current
Marketing & E-Commerce Intern
Pologeorgis
08.2021 - 12.2021
Beauty Advisor / Key Holder
Riley Rose
11.2019 - 04.2022
Office Aid
Catholic Charities
06.2017 - 08.2017
Office Aid
Work Learn & Grow Employment Program
11.2016 - 03.2017
A.S - Business & Technology of Fashion
The New York City College of Technology
B.S - Business & Technology of Fashion
The New York City College of Technology
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