Lucia Simcox

• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked effectively in a team environment, communicating effectively with colleagues and managers to ensure smooth service.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Managed multiple service grills with a guest count of up to 30, efficiently serving and attending all guests
• Coordinated with hibachi chefs to synchronize cooking times
• Trained new service members

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.

• Handled large number of drink orders with speed and accuracy during peak hours.
• Mastered the art of multitasking; managing a crowded bar by prioritizing orders, maintaining composure, providing quality service experience.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.