Lucia Usta

• Developed strategies for improved operational efficiency and customer satisfaction.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Created detailed reports on weekly and monthly revenues and expenses.
• Worked in close collaboration with team members to ensure customers received high-quality service.

Front Desk Agent (Oct 2015 - Sept 2016)

Hotel Operations Supervisor Dual Rate (Promotion)(Sept 2016 - July 2017)

• Responsible for inventory control and kitchen equipment and item management.
• Supervise and assign staff with flexibility, understanding, fair and firm.
• Coordinate and schedule cleanings and pest elimination with all levels of cross functional teams
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Ensure that property and departmental policies and procedures are enforced and take proper disciplinary action when required.
• Monitored progress of existing projects, identified areas of improvement, and proposed solutions to management team.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales team performance and provided constructive feedback.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Led sales team to exceed quarterly sales goals.

• Provided constructive feedback to workers, which improved morale and boosted efficiency.
• Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
• Answered customer questions and provided immediate assistance to deliver exemplary service.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.