Summary
Overview
Work History
Education
Skills
Other interests
Timeline
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Lucia Vanderpool

Maple Grove,MN

Summary

Proven team player with a track record of enhancing guest experiences, adept in Microsoft and Epic applications and member account management. Excelled in fast-paced environments, significantly improving service delivery through effective team collaboration and exceptional guest service. Demonstrated ability to manage cash accurately, ensuring operational efficiency.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Park Nicollet
01.2025 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Food Service Worker

Crisp & Green
03.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Performed opening and closing duties
  • Assisted in training new employees in all work stations

Guest Advisor

Spavia
11.2023 - 03.2024
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Communicated special needs and amenity delivery requests from guests to designated departments and personnel.
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
  • Processed adjustment vouchers, pay-outs and corrections.
  • Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Intercepting high volume of in-coming calls while schedule clients in a wide array of services for multiple service providers
  • Performed opening and closing duties

Barista

Caribou Coffee
08.2023 - 10.2023
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Promoted additional items with beverages, increasing store sales.
  • Used POS system to accurately enter orders and process payments.

Food Service Worker

Ekborn Concessions
06.2018 - 08.2019
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

High School Diploma -

Maranatha Christian Academy
Brooklyn Park, MN
06-2023

Skills

  • Guest service
  • Adaptive team player
  • Microsoft proficient
  • Epic software proficient
  • Member account management
  • Teamwork and Collaboration
  • Punctual and Dependable
  • Positive attitude
  • Cash handling experience

Other interests

Enjoys photography, painting, and other forms of art.

Timeline

Medical Receptionist

Park Nicollet
01.2025 - Current

Food Service Worker

Crisp & Green
03.2024 - Current

Guest Advisor

Spavia
11.2023 - 03.2024

Barista

Caribou Coffee
08.2023 - 10.2023

Food Service Worker

Ekborn Concessions
06.2018 - 08.2019

High School Diploma -

Maranatha Christian Academy

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Lucia Vanderpool