Rubi Paramo-Loja
Waterbury,CT
Summary
Efficient medical receptionist and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Alliance Medical Group
Middlebury, CT
08.2024 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted and checked in patients, updating patient information in computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Resolved conflicts between referring physicians and receiving providers.
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Dinning Services Waitstaff
Springpoint Senior Living
Hightstown, NJ
04.2023 - 06.2024
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Trained new employees to perform duties.
- Completed financial transactions accurately using cash or card systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Replenished beverages when necessary.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Managed and trained waitstaff to ensure exceptional customer service.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
Education
Medical Office Assistant -
Mercer County Technical School
Trenton06-2023
High School Diploma -
Hightstown High School
Hightstown, NJ06-2024
Skills
- Food safety
- Menu design
- Scheduling expertise
- Customer service management
- Guest service
- Organization
- Table bussing
- Mail management
- Medical office administration
- Record processing
- Appointment setting
- Documentation
- Reminder calls
- Typing and filing
- Front desk operations
- HIPAA compliance
- Medical records management
- EMR / EHR
- Medical terminology
- Appointment scheduling
- Co-payment collection
- Telephone etiquette
Languages
Spanish
Native/ Bilingual
Certification
- Medical Office Assistant
- CPR certified
- Stop the bleed certified
Accomplishments
- National Honors Society
Affiliations
- Red Cross Volunteer
References
References available upon request.
Timeline
Medical Receptionist
Alliance Medical Group
08.2024 - Current
Dinning Services Waitstaff
Springpoint Senior Living
04.2023 - 06.2024
Medical Office Assistant -
Mercer County Technical School
High School Diploma -
Hightstown High School
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