Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucia G. Perez

Lucia G. Perez

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Co-Branch Manager

Midcon Mortgage Group
01.2023 - Current
  • Complied with regulatory guidelines and requirements.
  • Supported financial director with special projects and additional job duties.
  • Maintained friendly and professional customer interactions.
  • Complied with established internal controls and policies.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Examined customer loan applications for loan approvals and denials.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.

Sr. Mortgage Loan Originator

Service First Mortgage Corp
05.2019 - 01.2023
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Managed a pipeline of mortgage applications, ensuring timely processing and underwriting.
  • Evaluated complex borrower profiles to determine creditworthiness and make informed lending decisions.
  • Assisted clients in selecting appropriate mortgage products based on their financial goals and qualifications.
  • Explained different types of loans pertaining to client situations.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Mortgage Loan Originator

Republic State Mortgage
05.2017 - 05.2019
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Assisted customers with completing loan applications and other paperwork.

Mortgage Loan Originator

Service First Mortgage Corporation
01.2009 - 05.2017
  • Assisted customers with completing loan applications and other paperwork.
  • Conducted regular follow-ups with clients post-closing to ensure satisfaction and identify potential referrals.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

Education

High School Diploma -

United High School
Laredo, TX
05.1982

Skills

  • Customer Service
  • Loan Processing
  • Loans
  • Documentation
  • Willing to Learn
  • Friendly
  • Loan Documentation
  • Verbal/written communication
  • Coaching and Mentoring
  • Performance Reviews

Languages

Spanish
Native or Bilingual

Timeline

Co-Branch Manager

Midcon Mortgage Group
01.2023 - Current

Sr. Mortgage Loan Originator

Service First Mortgage Corp
05.2019 - 01.2023

Mortgage Loan Originator

Republic State Mortgage
05.2017 - 05.2019

Mortgage Loan Originator

Service First Mortgage Corporation
01.2009 - 05.2017

High School Diploma -

United High School

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Lucia G. Perez