Work Preference
Summary
Overview
Work History
Education
Skills
References
Experience
Skills
Timeline
Generic
Luciana Andrews
Open To Work

Luciana Andrews

Mental health
Greenville,NC

Work Preference

Desired Job Title

CaregiverClient ServicesCustomer ServiceJunior Processorinternship Mental Health Counselor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Greenville, NC, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsPersonal development programsWork-life balanceFlexible work hoursHealthcare benefitsPaid time off

Summary

Dynamic caregiver with extensive experience at Home Instead, excelling in compassionate client care and effective communication. Proven ability to enhance client satisfaction through reliable support and meticulous documentation. Skilled in client evaluation and collaboration, fostering positive relationships while ensuring optimal living conditions for individuals with diverse needs. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Caregiver

Home Instead
Charlotte, NC
01.2023 - 01.2025
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.
  • Drove clients to shop for groceries, attend doctor appointments, and run errands.
  • Reported concerns to the nurse supervisor to promote optimal care.
  • Supported bathing, dressing, and personal care needs.

Client Services

Crisis Ministries
Charlotte, NC
01.2016 - 01.2018
  • Covered for other clinical team members and delivered seamless client services and support.
  • Coordinated new client services by working closely with customer service and sales teams.
  • Facilitated access to community resources and services for clients.

Customer Service

Ashley Furniture
Lakeland, FL
01.2008 - 01.2010
  • Cultivated a loyal customer base by providing excellent customer service.
  • Delivered a superior level of customer service to small business clients.
  • Provided customer service, explaining detailed processes and addressing concerns.
  • Optimized customer service procedures to increase satisfaction and customer loyalty.
  • Provided exceptional customer service, addressing guests' needs and inquiries promptly.

Caretaker

WORC
Islip, NY
01.2001 - 01.2002
  • Performed cognitive, functional behavioral, and sexuality psychological assessments and evaluations for people with developmental disabilities.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided compassionate care for patients with disabilities and developmental challenges.
  • Advocated for theneeds of the students with disabilities.

Junior Processor

Stony Brook Hospital
Stony Brook, NY
01.1999 - 01.2000
  • Obtained information by contacting appropriate personnel or patients.
  • Managed and released information requests and identified requestors as patients, relations, or providers.
  • Kept the department clean, organized, and professional.
  • Maintained complete confidentiality in accordance with organizational and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Processed and invoiced records requests from patients, providers, and third parties.
  • Tracked and processed release of information requests.
  • Pulled patient charts for upcoming appointments.
  • Supported administration staff with records requests to support patient care.

Caretaker

DDI
Smithtown, NY
01.1997 - 01.2000
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified the needs of customers promptly and efficiently.

Education

BA - Human Services

Walden University
Minneapolis
05-2019

A.A.S. - Human Services

Central Piedmont Community College
Charlotte, NC
05-2017

Certificate - Human Services Technology

Walden University
Minneapolis, MN
05-2017

Certificate - Case Management

Central Piedmont Community College
Charlotte, NC
05-2017

Certificate - Working with Adolescents in Crisis

Central Piedmont Community College
Charlotte, NC
05-2017

Skills

  • Human Services
  • Meal Preparation
  • Group Activities Oversight
  • Client Transportation
  • Daily Life Assistance
  • Collaboration
  • Client Evaluation
  • Administrative Skills
  • Customer Service
  • Computer Skills
  • Microsoft Word
  • Sales Assistance
  • Data Entry
  • Clerical Duties
  • Reliability
  • Teamwork
  • Organization
  • Multitasking
  • Communication Skills
  • Cultural Diversity
  • Team Leadership
  • Public Relations
  • Dependable and responsible
  • Respectful and compassionate
  • Supportive companionship
  • Strong ethics
  • Compassionate client care
  • Documentation
  • Medication coordination

References

Available upon request

Experience

Caregiver, 01/23, 12/25, Charlotte, NC, Client Services, 01/16, 12/18, Charlotte, NC, Caretaker, 01/01, 12/02, Islip, NY, Caretaker, 01/97, 12/00, Smithtown, NY, Administration Assistant, 01/10, 12/17, Huntersville, NC, Customer Service, 01/08, 12/10, Lakeland, FL, Junior Processor, 01/99, 12/00, Stony Brook, NY

Skills

Assisted children and adults with daily living skills, accompanied them on activities outside the facility, and played an active role in their future success., Observed and discussed meal preparation and suggested alternate methods of food preparation., Oversaw day-to-day group activities of residents in the institution., Transported and accompanied clients to shopping areas or to appointments, using an automobile., Assisted clients in handling details of daily life., Collaborate with other professionals to assess client needs or plan treatments., Assisted in the care of teenagers and adults., Evaluated clients on daily living skills., Prepared meals and accompanied them on outside activities., Responsible for answering phones, filing, dispatching, shipping, receiving, customer service, and handling correspondence., Computer Skills, including Microsoft Word., Worked at the Customer Service Desk, assisting customers and sales personnel with the purchase of furniture, bedding, lamps, rugs, and other home décor., Use the computer to finalize sales, arrange deliveries, and check to make sure customers are satisfied with their purchase., Entered and verified computerized numerical data, answered phones, faxed documents, filled, and performed other clerical duties., Reliable and a team player., Organized and able to multitask., Good communication skills., Bridging cultural diversity., Team leader., Public relations.

Timeline

Caregiver

Home Instead
01.2023 - 01.2025

Client Services

Crisis Ministries
01.2016 - 01.2018

Customer Service

Ashley Furniture
01.2008 - 01.2010

Caretaker

WORC
01.2001 - 01.2002

Junior Processor

Stony Brook Hospital
01.1999 - 01.2000

Caretaker

DDI
01.1997 - 01.2000

BA - Human Services

Walden University

A.A.S. - Human Services

Central Piedmont Community College

Certificate - Human Services Technology

Walden University

Certificate - Case Management

Central Piedmont Community College

Certificate - Working with Adolescents in Crisis

Central Piedmont Community College
Luciana AndrewsMental health