Luciana Baker

Chicago,IL

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

years of professional experience

Work History

Clerk V

Cook County Health

Chicago, IL

12.2024 - Current

Provides customer service to patients and their families.
Verifies patient information and registers the patient in Electronic Medical Records (EMR).
Schedules patient appointments in EMR.
Assists the patient with using the patient portal.
Distributes information to patients as directed by clinical providers.
Assists patients with transportation needs.
Participates in health center and departmental meetings.
Copies and/or scans documents as needed.
Answers calls and routes them appropriately.
Sorts and distributes mail.
Prints and distributes discharge documents and schedules.

Patient Access Representative

Northwestern Medicine®

Palos Heights, IL

01.2022 - 12.2025

Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
Appropriately schedules new evaluations, follow-up appointments, cancellations, rescheduling, and waitlist.
Follows Rehabilitation Services guidelines and policies regarding subsequent patient scheduling to maximize therapist productivity and time.
Collect cash, credit card payments, and ensure all payment collection and documentation meet current standards.
Works with Patient Accounts and the Financial Clearance Center to ensure all patient accounts are registered accurately for timely billing and management of patient accounts.
Completes order entry, evaluates orders, and assists patients in obtaining orders not in the EPIC.

Finance And Accounting Advanced Representative

Comcast Xfinity

Homewood, IL

04.1996 - 01.2021

Perform account corrections while consistently exceeding established goals and performance metrics.
Assisted team members with compliance with the various policies and guidelines related to account corrections.
Processed adjustments accurately and/or account changes per department and company policies and procedures
Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.

Education

High School Diploma -

Curie High School