Luciana De Leon
Eagle Pass
Summary
Dedicated college student at Sul Ross State University pursuing a Bachelor of Arts in English with a minor in Criminal Justice, bringing experience in customer service, leadership, and caregiving along with strong communication skills, adaptability, and a dependable work ethic.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Bush's Chicken
Eagle Pass, TX
06.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline order preparation processes.
- Implemented upselling techniques to enhance guest experience and increase sales.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Caregiver
Maverick Home Health Agency
Eagle Pass, TX
05.2023 - 06.2024
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Maintained a clean and safe environment for the client, adhering to hygiene standards.
- Assisted clients with personal hygiene needs, including diaper changes and daily grooming
- Administered prescribed medications according to care plans
- Prepared and served three meals daily based on dietary requirements
- Maintained a clean and organized living environment, including the client’s room and household areas
- Ran errands and transported items as needed to support client care
Server/Restaurant Team Member
Yopo's
Eagle Pass, TX
09.2022 - 2023
- Supervised team members and supported daily shift operations
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Trained new servers on menu items, service protocols, and customer engagement strategies.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Assisted in resolving customer complaints effectively, promoting repeat business and loyalty.
- Monitored inventory levels, assisting in stock replenishment to ensure smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted with training and task delegation
- Resolved customer concerns professionally
- Maintained efficiency in a fast-paced environment
Server/Cashier
Bush's Chicken
Eagle Pass, TX
04.2022 - 2023
- Managed customer orders and processed payments accurately
- Provided attentive service during high volume shifts
- Strengthened multitasking and communication skills
- Trained new servers on menu knowledge and service standards.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
McDonald's
Eagle Pass, TX
05.2021 - 2022
- Delivered friendly customer service
- Handled cash and card transactions accurately
- Worked collaboratively in a team environment
- Collaborated with team members to uphold cleanliness standards in service areas.
Education
Bachelor of Arts - English
Sul Ross State University
Alpine, TX05-2027
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX05-2024
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2022
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Relationship building
- Customer service
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Money handling
- Reliability and punctuality
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Cashier
Bush's Chicken
06.2025 - Current
Caregiver
Maverick Home Health Agency
05.2023 - 06.2024
Server/Restaurant Team Member
Yopo's
09.2022 - 2023
Server/Cashier
Bush's Chicken
04.2022 - 2023
Cashier
McDonald's
05.2021 - 2022
Bachelor of Arts - English
Sul Ross State University
Associate of Arts - General Studies
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School