Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luciana De Leon

Eagle Pass

Summary

Dedicated college student at Sul Ross State University pursuing a Bachelor of Arts in English with a minor in Criminal Justice, bringing experience in customer service, leadership, and caregiving along with strong communication skills, adaptability, and a dependable work ethic.

Overview

5
5
years of professional experience

Work History

Server/Cashier

Bush's Chicken
Eagle Pass, TX
06.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
  • Collaborated with kitchen staff to streamline order preparation processes.
  • Implemented upselling techniques to enhance guest experience and increase sales.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Caregiver

Maverick Home Health Agency
Eagle Pass, TX
05.2023 - 06.2024
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Monitored patient health status, reporting changes to healthcare professionals promptly.
  • Maintained a clean and safe environment for the client, adhering to hygiene standards.
  • Assisted clients with personal hygiene needs, including diaper changes and daily grooming
  • Administered prescribed medications according to care plans
  • Prepared and served three meals daily based on dietary requirements
  • Maintained a clean and organized living environment, including the client’s room and household areas
  • Ran errands and transported items as needed to support client care

Server/Restaurant Team Member

Yopo's
Eagle Pass, TX
09.2022 - 2023
  • Supervised team members and supported daily shift operations
  • Managed food and beverage orders efficiently, minimizing wait times during peak hours.
  • Trained new servers on menu items, service protocols, and customer engagement strategies.
  • Maintained cleanliness and organization of dining area to enhance guest satisfaction.
  • Assisted in resolving customer complaints effectively, promoting repeat business and loyalty.
  • Monitored inventory levels, assisting in stock replenishment to ensure smooth operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Assisted with training and task delegation
  • Resolved customer concerns professionally
  • Maintained efficiency in a fast-paced environment

Server/Cashier

Bush's Chicken
Eagle Pass, TX
04.2022 - 2023
  • Managed customer orders and processed payments accurately
  • Provided attentive service during high volume shifts
  • Strengthened multitasking and communication skills
  • Trained new servers on menu knowledge and service standards.
  • Resolved customer complaints promptly, maintaining positive dining atmosphere.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

McDonald's
Eagle Pass, TX
05.2021 - 2022
  • Delivered friendly customer service
  • Handled cash and card transactions accurately
  • Worked collaboratively in a team environment
  • Collaborated with team members to uphold cleanliness standards in service areas.

Education

Bachelor of Arts - English

Sul Ross State University
Alpine, TX
05-2027

Associate of Arts - General Studies

Southwest Texas Junior College
Uvalde, TX
05-2024

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
05-2022

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Relationship building
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Memory retention

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server/Cashier

Bush's Chicken
06.2025 - Current

Caregiver

Maverick Home Health Agency
05.2023 - 06.2024

Server/Restaurant Team Member

Yopo's
09.2022 - 2023

Server/Cashier

Bush's Chicken
04.2022 - 2023

Cashier

McDonald's
05.2021 - 2022

Bachelor of Arts - English

Sul Ross State University

Associate of Arts - General Studies

Southwest Texas Junior College

High School Diploma -

Eagle Pass High School