Luciana Ferreira
San Luis Obispo,CA
Summary
Proven multitasker and customer service expert from I-5 Cafe & Creamery, adept in phone etiquette and interactive communication. Demonstrated excellence in maintaining high cleanliness standards and effective multitasking, ensuring customer satisfaction and operational efficiency. Skilled in problem-solving and detail orientation, significantly enhancing dining and service experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable ding experiences.
Overview
8
8
years of professional experience
Work History
Hostess/ Waitress
I-5 Cafe & Creamery
05.2018 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Ice Cream Server/Head Cashier
Scoops Ice Cream
01.2016 - 01.2018
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Animal Caretaker
Antelope 4-H Group
01.2020 - 05.2024
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
Education
Associate of Science - Ag Business
Cuesta College
San Luis Obispo, CA06.2026
High School Diploma -
Red Bluff High School
Red Bluff, CA06.2024
Skills
- Attention to Detail
- Problem-Solving
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
- Dependable and Responsible
- Customer Service
- Cleaning Protocols
- Vaccine administration
- Effective Multitasking
- Patience and Empathy
Timeline
Animal Caretaker
Antelope 4-H Group
01.2020 - 05.2024
Hostess/ Waitress
I-5 Cafe & Creamery
05.2018 - 08.2022
Ice Cream Server/Head Cashier
Scoops Ice Cream
01.2016 - 01.2018
Associate of Science - Ag Business
Cuesta College
High School Diploma -
Red Bluff High School
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