Whitney Hines
Yonkers,NY
Overview
11
11
years of professional experience
Work History
Hostess/ Waitress
48 Lounge
01.2021 - Current
- Working at the Front of House and acting as the initial contact for VIP reservations and private contracted events
- Welcoming clients, identifying the purpose of their visit, and notifying the relevant personnel or management
- Carrying out administrative tasks as necessary, including gaining a basic understanding of the CityNights Hospitality Brand and products to effectively represent them
- Acquiring familiarity with the OpenTable system and dealing with events hosting more than 300 guests in a venue space.
- Greet and escort customers to their tables.
- Take accurate food and drinks orders
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Provide excellent customer service to guests.
Hostess
Morton's Steakhouse
01.2021 - 01.2022
- Welcome and assist over 250 guests daily, ensuring they are seated in suitable arrangements, and accompany them to their tables
- Handle guest inquiries and reservation requests through various channels, such as phone, in-person, and online
- Coordinate with restaurant staff to replenish supplies, maintain cleanliness, and organize take-out orders
- Maintain a waitlist and provide accurate wait time estimates to customers.
Barista
Starbucks at LGA Airport
01.2018 - 01.2021
- Mastered both official menu items and custom-made beverages to meet Starbucks' high standards of quality
- Skillfully operated manual and semi-automatic espresso machines as well as commercial coffee brewers
- Educated customers about popular coffee blends and seasonal promotions
- Maintained a hygienic work environment by adhering to health and safety regulations and sanitizing all work areas.
Hostess/Waitress
Royal Regency
01.2016 - 01.2018
- Effectively organized seating arrangements and handled intricate customer floor plans for major events
- Assisted customers in placing orders for fixed price menus and addressed individual dietary requirements
- Ensured prompt seating and service to ensure events flowed smoothly as per schedule
- Managed reservations for upcoming events, capturing customer contact information and preferences.
Front Desk Associate
Blink
01.2014 - 01.2016
- Greet and welcome members and guests as they enter the gym, providing excellent customer service and answering any questions they may have
- Register new members, process payments, and provide them with tours of the facility to ensure they have a smooth onboarding experience
- Assist members with equipment usage and any issues that may arise, ensuring their safety and comfort at all times
- Handle phone calls, emails, and in-person inquiries regarding membership, classes, and facility information.
Education
Westchester Community College
09.2024
Skills
- Professional customer service associate with 6 years experience in hospitality A dedicated and motivated individual with strong communication skills, both written and verbal, allowing effective collaboration with team members and guests within the work establishment Additionally, being organized and detail-oriented, ensuring accuracy and efficiency in all tasks under stressful and fast-paced environments
References
Available upon request.
Timeline
Hostess/ Waitress
48 Lounge
01.2021 - Current
Hostess
Morton's Steakhouse
01.2021 - 01.2022
Barista
Starbucks at LGA Airport
01.2018 - 01.2021
Hostess/Waitress
Royal Regency
01.2016 - 01.2018
Front Desk Associate
Blink
01.2014 - 01.2016
Westchester Community College