Luciana Fontenot
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Receptionist
Lafayette Dermatology
Lafayette
06.2021 - Current
- Greeted and assisted visitors to ensure positive first impressions and smooth entry process.
- Managed multi-line phone system, efficiently directing calls to appropriate departments for timely responses.
- Scheduled appointments and coordinated meetings to optimize staff and client interactions.
Laboratory Clerk
Lafayette General Medical Center
Lafayette
01.2021 - 06.2021
- Processed laboratory samples for timely testing and analysis.
- Prepared materials and equipment for laboratory experiments to ensure smooth operations.
- Maintained inventory of lab supplies and ordered replacements.
Customer Care Sales Associate
Stuller
Lafayette
10.2018 - 04.2020
- Assisted customers in selecting jewelry and accessories tailored to their needs.
- Processed customer transactions accurately using point-of-sale systems.
- Processed customer payments at point of sale
- Processed orders from incoming calls and fax, ensuring accurate transfer to appropriate departments
- Maintained product displays to ensure attractive and organized merchandising.
Customer Service Representative
Teleperformance
Lafayette
08.2017 - 10.2018
- Assisted customers with inquiries and resolved issues promptly.
- Managed high call volumes while maintaining professionalism and courtesy.
- Provided tier 1 tech support for iPhone and iPads, resolving customer issues and enhancing user experience
- Scheduled customer appointments at the store to assist with inquiries
- Documented customer interactions accurately in the CRM system.
Solution Specialist
Cox Communications Inc.
Lafayette
03.2013 - 06.2017
- Developed tailored solutions for customer needs and requirements.
- Executed sales transactions, processed payments, troubleshot issues, exchanged equipment, and scheduled orders to ensure customer satisfaction
- Collaborated with teams to streamline service delivery processes.
- Analyzed customer feedback to improve product offerings.
Sales Associate
Macys
09.2011 - 04.2012
- Guided customers in product selection, enhancing their shopping experience.
- Processed transactions at cash register, ensuring accuracy and efficiency.
- Executed merchandising techniques to ensure appealing store presentation.
- Ringing up customer purchase, Stocking
Customer Service Representative
Transcomm
06.2011 - 09.2011
- Resolved customer inquiries through phone, email, and chat support.
- Provided accurate information to customers regarding services and products.
- Answered inbound calls in support of customer needs. Processing payment, reviewing billing with customer.
- Troubleshot internet issues with customers through step-by-step guidance.
- Assisted team members in training new staff on customer service protocols.
Customer Service Representative
At&t wireless
Lafayette
01.2003 - 01.2009
- Answered inbound calls to address customer needs, providing clear step-by-step instructions to resolve issues.
- Troubleshot equipment issues with customers, guiding them through solutions to restore functionality.
- Processing payment, reviewed billing with customer.
- Placed orders for new equipment to maintain inventory levels.
Education
High School Diploma - Criminal justice
Northside Senior High
Lafayette, LAUniversity of Phoenix
Lafayette, LASkills
- 10 plus years of customer service
- Excellent written and verbal communication skills, with an eye for detail
- Extremely productive in a high volume, high stress environment
- Multi-line phone management
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Time management
- Team collaboration
- Inventory management
- Written communication
- Problem solving
- Attention to detail
- Professional demeanor
- Critical thinking
- Interpersonal skills
- Calm demeanor
- Multitasking and prioritization
- Tech-Savvy
- Data entry
- Phone etiquette
- Call redirection
- Project coordination
- Staff management
Timeline
Receptionist
Lafayette Dermatology
06.2021 - Current
Laboratory Clerk
Lafayette General Medical Center
01.2021 - 06.2021
Customer Care Sales Associate
Stuller
10.2018 - 04.2020
Customer Service Representative
Teleperformance
08.2017 - 10.2018
Solution Specialist
Cox Communications Inc.
03.2013 - 06.2017
Sales Associate
Macys
09.2011 - 04.2012
Customer Service Representative
Transcomm
06.2011 - 09.2011
Customer Service Representative
At&t wireless
01.2003 - 01.2009
High School Diploma - Criminal justice
Northside Senior High
University of Phoenix