Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Luciana Herrera

Sacramento,CA

Overview

2
2
years of professional experience

Work History

Costumer Service Representative

The Spa and Sauna Company
Roseville, CA
02.2023 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.

Cashier

The Grounds
Roseville , CA
08.2022 - 09.2023
  • Assisted in the preparation of food items according to recipes and instructions.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Utilized point-of-sale systems for taking orders from customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Roseville High School
Roseville, CA
05-2024

Skills

  • Data Entry
  • Appointment Scheduling
  • Consultative Sales
  • Product Knowledge
  • Office equipment proficiency
  • Credit card payment processing
  • Team Development
  • Customer Service

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

Angel Rodriguez - The Spa and Sauna Company

Manager

(775)-247-3742

Michael Boal - John Adams Academy

Secondary Latin Teacher

(916)-780-6800

michael.boal@johnadamsacademy.org

Aurora Ahumada - California Innovative Career Academy

Paraeducator I

(916)-923-8551

aurora.ahumada@hccts.org

Timeline

Costumer Service Representative

The Spa and Sauna Company
02.2023 - 06.2024

Cashier

The Grounds
08.2022 - 09.2023

High School Diploma -

Roseville High School

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Luciana Herrera