Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luciana Kaja

Boca Raton,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

DaniRisi
12.2018 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Lifeguard

Chapel Beach Club
06.2018 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.

Ice Cream Server

Carvel
06.2019 - 08.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Notified supervisor and peers of low product inventory and customer complaints.

Education

Trinity Hall
Tinton Falls, NJ
06.2021

Bachelor of Science - Biology

Florida Atlantic University
Boca Raton, FL
05.2025

Skills

  • Excellent Communication
  • Dependable and Responsible
  • Cash Register Operation
  • Cleaning and Organization
  • Teamwork
  • Customer Service
  • Supply Restocking

Certification

  • Healthcare Virtual Shadowing - November, 2023

Timeline

Ice Cream Server

Carvel
06.2019 - 08.2022

Retail Sales Associate

DaniRisi
12.2018 - 08.2021

Lifeguard

Chapel Beach Club
06.2018 - 08.2019

Trinity Hall

Bachelor of Science - Biology

Florida Atlantic University

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Luciana Kaja