Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luciana Pacheco

CHARLESTON,SC

Summary

Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintaining focus and positive attitude in stressful situations and high-volume environments. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Sommelier/Server/Bartender

Vendue Inn/ Revival
01.2023 - Current
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Medical Receptionist

Roper St. Francis Hospital
09.2022 - 12.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Answered phone calls and messages for two physicians with over 50 patients each day at OBGYN medical facility, scheduling appointments, and handling patient inquiries.

Sommelier/Leader

Savi Cucina And Wine Bar
06.2021 - 09.2023
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Set up wine tastings to bring in business and promote special offerings.
  • Coordinated wine selection and restocking for cellar with over 400 bottles.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge and new ideas in management meetings.
  • Prepared craft cocktails, engaged with costumers to provide the best experience.
  • Provided bartending assistance when needed by the other bartenders on shift.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Bartender

Sesame Burgers And Beer
04.2019 - 06.2021
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Real Estate Certification - Real Estate

Real Estate University
Online
08.2023

Associate of Science - Psychology

Trident Technical College
Charleston, SC
05.2020

High School Diploma -

West Ashley High School
Charleston, SC
06.2017

Skills

  • Sales Techniques
  • Cash Handling
  • Customer Service
  • Banquet Coordination
  • Warm and Friendly
  • Adaptable and Flexible
  • Pos Operation
  • Suggestive Selling
  • Wine and Liquor Service
  • Schedule Management
  • Manage Files
  • Documentation
  • Overseeing Employees
  • Staff Training
  • Critical Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sommelier/Server/Bartender

Vendue Inn/ Revival
01.2023 - Current

Medical Receptionist

Roper St. Francis Hospital
09.2022 - 12.2023

Sommelier/Leader

Savi Cucina And Wine Bar
06.2021 - 09.2023

Bartender

Sesame Burgers And Beer
04.2019 - 06.2021

Real Estate Certification - Real Estate

Real Estate University

Associate of Science - Psychology

Trident Technical College

High School Diploma -

West Ashley High School

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Luciana Pacheco