Luciana Romano
College Point,NY
Summary
Results-oriented professional with extensive experience in postal services and retail management. Known for exceptional teamwork and accountability, consistently achieving timely deliveries while training new team members to maintain high standards of safety and customer satisfaction.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
Oakland Gardens, NY
03.2019 - 07.2024
- Delivered mail and packages efficiently to designated routes, ensuring timely service to customers.
- Maintained accurate records of deliveries and pickups, confirming adherence to postal regulations.
- Navigated diverse neighborhoods using advanced route optimization techniques for efficiency.
- Assisted in training new carriers on delivery protocols and safety procedures, enhancing team performance.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Store Manager
Petland Discounts
Jackson Heights, NY
10.2015 - 04.2019
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Implemented inventory management strategies, enhancing stock accuracy and reducing waste.
- Developed sales initiatives, driving revenue growth through effective merchandising and promotions.
- Managed budgeting processes, controlling expenses while maximizing profitability across departments.
- Coordinated with vendors to ensure timely delivery of products and maintain quality standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Cardozo High School
Bayside, NY05.2010
Skills
- Memory recall
- Punctuality
- Schedule management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reading comprehension
- Accountability
- Safety awareness
- Report preparation
- Documentation & recordkeeping
- Technology use
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
City Letter Carrier
USPS, United States Postal Service
03.2019 - 07.2024
Store Manager
Petland Discounts
10.2015 - 04.2019
High School Diploma -
Cardozo High School