Luciana Szabo
Pompano Beach,FL
Summary
Over 25 years of experience in the hospitality field , gaining valuable transferable skills in relationship building , problem solving , task management and organizational skills. Experienced in working with people , identifying needs , building trust and managing multiple priorities in a fast-paced environment . Strong track record of quickly learning and adapting in new and complex situations. Eager to leverage a diverse range of talents in a new and engaging professional setting. Committed to lifelong learning and continuous improvement.
Overview
22
22
years of professional experience
Work History
E-commerce
Self Employed
2025.01 - Current
- Oversaw inventory control systems to ensure precise product availability.
- Managed financial oversight processes to support organizational budgeting and resource allocation.
- Achieved high customer satisfaction ratings through proactive issue resolution and diligent follow-up.
Tax- Preparer and Accountant
Atlantic Tax and Accounting
2025.01 - 2025.04
- Facilitated accurate and timely preparation of individual and business tax returns to ensure compliance with tax regulations.
- Executed comprehensive reviews of financial documents to ensure accuracy and compliance.
- Educated clients on tax responsibilities and strategies for maximizing deductions.
Casino Floor Supervisor
Hollywood Hard Rock Hotel & Casino
2010.12 - 2024.12
- Managed daily casino operations to maintain compliance with gaming regulations and uphold internal policies.
- Mentored team members in achieving mastery of customer service standards and operational procedures.
- Anticipated and addressed the needs of VIP guests, ensuring memorable experiences that fostered loyalty and return visits.
Casino Dealer/Supervisor
Palm Beach Princess Cruiseship
2007.08 - 2010.04
- Monitored gameplay across various table games, enforcing compliance with established gaming regulations and internal policies.
- Facilitated player interactions, focusing on improving customer experience and cultivating long-term loyalty.
- Conducted thorough monitoring of game integrity, swiftly identifying discrepancies and escalating issues for resolution.
Casino Table Games Dealer
Seaescape Cruiseship
2004.04 - 2007.07
- Managed operations of multiple casino table games to maintain compliance with industry standards and enhance player experience.
- Delivered exceptional customer service to enhance guest experience and cultivate a welcoming atmosphere.
- Instructed new dealers on game procedures, promoting a culture of teamwork and optimizing staff performance.
Education
High School Diploma -
Economic High-School
Cluj , RomaniaASSOCIATE IN AYURVEDIC MEDICINE -
Sampoorna College of Ayurveda And Vedic Studies
Miami , Fl2019
Skills
- Guest service
- Strong verbal communication
- Goal-oriented approach
- Capacity to adapt in high-stress situations
- Promoting integrity in communications
- Strong attention to detail
- Troubleshooting skills
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Technical Skills
- MS WORD , MS EXCEL , MS OUTLOOK
- ZOOM/MICROSOFT TEAMS
Timeline
E-commerce
Self Employed
2025.01 - Current
Tax- Preparer and Accountant
Atlantic Tax and Accounting
2025.01 - 2025.04
Casino Floor Supervisor
Hollywood Hard Rock Hotel & Casino
2010.12 - 2024.12
Casino Dealer/Supervisor
Palm Beach Princess Cruiseship
2007.08 - 2010.04
Casino Table Games Dealer
Seaescape Cruiseship
2004.04 - 2007.07
High School Diploma -
Economic High-School
ASSOCIATE IN AYURVEDIC MEDICINE -
Sampoorna College of Ayurveda And Vedic Studies