Open To Work
LUCIANA WITHERSPOON
Las Vegas,NV
Summary
To obtain a position where I can apply my communication, coordination, and problem-solving skills to support efficient operations and excellent customer service.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Customer Service Representative / Dispatcher
Medical Transportation Management
Las Vegas, NV
10.2023 - 10.2024
- Answered high volumes of incoming non-emergency medical calls with professionalism and accuracy.
- Assisted patients and clients with billing inquiries and processed payments efficiently.
- Routed calls to appropriate departments to ensure prompt and effective service.
- Provided information and guidance on available products and services to meet client needs.
- Dispatched service vehicles in a timely manner, coordinating with field staff to ensure smooth operations.
Eligibility Worker II
Los Angeles County
Los Angeles, CA
10.1999 - 01.2021
- Clearly explained regulations, policies, and program guidelines to clients to ensure understanding and compliance.
- Conducted in-depth interviews to assess client eligibility for public assistance programs, including Food Stamps and Medicaid.
- Performed home visits for disabled or homebound clients to provide hands-on support with applications and program enrollment.
- Managed and maintained accurate client case files, ensuring timely updates and adherence to agency standards.
- Collaborated with internal departments and external agencies to coordinate services and ensure clients received comprehensive support.
Education
Certificate of Technical Studies - Computer Business Operations
06.1994 - 08.1995
Skills
- Excellent Customer Service
- Interviewing
- Determining Eligibility
- Answering phones
- Computer Savvy
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Problem-Solving
- Able to work alone or as part of a team
- Billing inquiry resolution
- Medical terminology
- Case file management
- Problem solving
- Call center experience
- Office equipment proficiency
- Complaint handling
- Clerical support
- Customer relationship management (CRM)
- Shipping and receiving
- Document control
- Recordkeeping strengths
- Positive and professional
Occupational Licenses Certificates And Training
- 04/23, Loan Signing Agent, State of Nevada
- 05/22, Certified Notary, State of Nevada
Timeline
Customer Service Representative / Dispatcher - Medical Transportation Management
10.2023 - 10.2024
Eligibility Worker II - Los Angeles County
10.1999 - 01.2021
United Educational Institute - Certificate of Technical Studies, Computer Business Operations
06.1994 - 08.1995