Phillip Jordan
Cedar City
Summary
Offering warm approach to working with children, eager to learn and grow. Brings understanding of basic child development and safety principles, coupled with ability to facilitate engaging activities. Ready to use and develop communication in line staff role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Dispatcher
Quality Appliance Service
West Valley City, UT
09.2023 - Current
- Resolved customer complaints with empathy, resulting in repeat business.
- Handled and documented customer inquiries through communication and problem-solving strategies.
- Managed high-stress situations by maintaining professionalism under pressure while resolving conflicts.
- Trained new team members on best practices for customer engagement and work procedures.
Youth Summer Camp Counselor
The Pines Catholic Camp
Big Sandy, TX
05.2025 - 08.2025
- Led daily group discussions to promote virtue integration among campers.
- Supervised various camp activities ensuring engagement for all participants.
- Provided emotional support to campers when needed.
- Communicated with parents at the end of each week to share campers’ experiences.
Education
Bachelor of Arts - Psychology
Southern Utah University
Cedar City, UT05-2028
Skills
- Customer service
- Issue resolution
- Conflict resolution
- Active listening
- Critical thinking
- Time management
- Relationship building
Timeline
Youth Summer Camp Counselor
The Pines Catholic Camp
05.2025 - 08.2025
Customer Service Representative / Dispatcher
Quality Appliance Service
09.2023 - Current
Bachelor of Arts - Psychology
Southern Utah University