Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brigette Atkins Harper

Santa Monica ,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative / Dispatcher

West Coast Gate Entry Systems
Inglewood, CA
10.2023 - 07.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked with Software Microsoft, Excel , Acumatica and Service Titan.
  • Dispatch technicians to jobs that was available daily.
  • Sent over 25 emails daily through outlook.
  • Data Entry

Tms Product Service Team Specialist

Bank Of Hope
01.2023 - 09.2023

Accept checks and deny them.

Electronic file.

Worked with Excel and Microsoft word.

Data entry.

HR Administrator

Big 5 Sporting Goods
02.2021 - 01.2023
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Oversaw hiring, staffing, and labor law compliance.

Claim Specialist

Tell Us Call Center
03.2020 - 05.2021


  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Reviewed new files to determine current status of a claim and to develop plan of action.
  • Posted payments to accounts and maintained records.

Appointment Scheduler

Global Paratransit
08.2016 - 12.2019
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Diploma - General Studies

Leuzinger High School
Lawndale, CA
06.2008

Skills

  • Reviewing Cases
  • Customer Satisfaction
  • Program Reviews
  • Customer Care
  • Customer Inquiries
  • Customer Relations
  • Computer Proficiency
  • Superior Work Ethic
  • Handling Complaints

Timeline

Customer Service Representative / Dispatcher

West Coast Gate Entry Systems
10.2023 - 07.2024

Tms Product Service Team Specialist

Bank Of Hope
01.2023 - 09.2023

HR Administrator

Big 5 Sporting Goods
02.2021 - 01.2023

Claim Specialist

Tell Us Call Center
03.2020 - 05.2021

Appointment Scheduler

Global Paratransit
08.2016 - 12.2019

Diploma - General Studies

Leuzinger High School
Brigette Atkins Harper