Luciana Cortez
Orlando,FL
Summary
Highly motivated Customer Service Representative with more than 3 years of experience. Handles tasks with efficiency and accuracy. Eager to contribute to a dynamic organization by delivering superior customer experiences and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
Work History
Customer Relations Coordinator
EatWell2Go
09.2023 - Current
- Developed strong relationships with clients through consistent follow-ups and personalized attention.
- Gather feedback and convey it to relevant departments and coordinate with internal teams to ensure customer satisfaction.
- Provide training and support to team members on customer service.
- Implemented proactive strategies for anticipating and managing potential customer concerns.
- Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.
Before and After School Counselor
Kinder Care Learning
08.2022 - 08.2023
- Interacting with parents and other staff members to create a safe and fun learning environment for children.
- Assisting students with assignments.
- Delivered supportive and knowledgeable counseling to students with academic concerns.
- Following curriculum and participating in daily activities to keep the children engage and learning.
- Following safety protocols to keep students safe.
Sales Associate
G And J Investments Of Central Florida
09.2019 - 03.2022
- Handled incoming calls for order pick up or deliveries. Also handled order follow ups and tracking. Assisted clients with product questions and needs.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Kept track on inventory and orders.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2024
High School Diploma -
Lake Nona High School
Orlando, FL05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Leadership
- IT services and Clover
- Organization
- Product Knowledge
- Efficient and Detail-Oriented
- Microsoft Office expertise
- Work Ethic
- Able to work under pressure and in fast paced environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Relations Coordinator
EatWell2Go
09.2023 - Current
Before and After School Counselor
Kinder Care Learning
08.2022 - 08.2023
Sales Associate
G And J Investments Of Central Florida
09.2019 - 03.2022
Associate of Arts - General Studies
Valencia College
High School Diploma -
Lake Nona High School