Alexandria Fox
Portsmouth,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly communicative and friendly with strong desire to assist others. Dedicated to co-workers success and offering experience engaging individuals of different skill and ability levels. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledge of chemicals and proper safety protocol for use and disposal. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Relations Coordinator
Team Fishel
Hampton, VA
02.2024 - Current
- Managed customer inquiries through phone and email communication to ensure prompt responses.
- Coordinated customer service initiatives that improved client satisfaction levels.
- Assisted in effectively resolving customer complaints and issues.
- Maintained accurate records of customer interactions and ensured compliance with standards.
- Developed training materials for new team members on best practices in customer service.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Analyzed customer feedback to identify improvement opportunities and enhance services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve higher customer participation in program.
- Coordinated project schedules and timelines across multiple teams.
- Organized meetings to track progress and address concerns promptly.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Technician
HEPACO
Norfolk, VA
12.2022 - 01.2024
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated various diagnostic tools to determine repair plans.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
- Analyzed factors affecting emergency response operations and emergency hazard mitigation to develop safety prevention plan.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Performed ventilation and entry operations to secure hazardous environment.
- Handled oxygen and gas monitors and mercury vapor analyzer.
- Delivered excellent customer service using effective interpersonal and problem-solving skills
- Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
- Built structures to contain spills or hazardous areas prior to clean-up and removal.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
Education
High School Diploma -
Manteo High School
Manteo, NC06.2013
Skills
- Management of on average 15 projects per quarter
- Knowledge of Microsoft excel and word
- Pay roll management
- Electrical design knowledge
- Knowledge of electrical procedures
- Construction print knowledge
- Data analysis
- Customer relationship management
- Emergency procedures and hazmat handling
- Skills assessment and planning
- Multitasking and prioritization, attention to detail
- Pressure resilience and deadline compliance
- Health and safety regulations adherence
- File and record management
- Verbal and written communication skills
- Dependability and punctuality
- Creative problem solving techniques
- Customer service excellence
- Team leadership and collaboration
- Conflict resolution strategies
- Interpersonal communication skills
- Customer relationship management practices
- Workflow management optimization
Timeline
Customer Relations Coordinator
Team Fishel
02.2024 - Current
Technician
HEPACO
12.2022 - 01.2024
High School Diploma -
Manteo High School