Jessica Underberg
Larchwood,IA
Summary
Operations and client support professional with more than 15 years of healthcare revenue cycle experience. Skilled in coordinating cross-functional projects, resolving complex account issues, supporting operational improvements, and collaborating with coding, billing, finance, and leadership teams. Recognized for strong organizational skills, accurate reporting, process improvement, and delivering exceptional customer service in a fast-paced healthcare environment.
Overview
4
4
years of post-secondary education
24
24
years of professional experience
Work History
Client Relations Coordinator
Accounts Management Inc.
Sioux Falls, South Dakota
09.2013 - 07.2026
- Serve as the primary liaison between Accounts Management, Inc. and more than 200 healthcare facilities.
- Partnered with revenue integrity, business office, billing, and leadership teams to research and resolve complex patient account issues, enhancing overall account accuracy.
- Coordinate account reviews to ensure accurate billing and timely issue resolution.
- Monitor workflow priorities while managing multiple projects and deadlines.
- Prepared reports and analyzed trends to communicate actionable findings to clients and leadership, facilitating informed decision-making.
- Train, mentor, and provide ongoing support to team members while maintaining quality and compliance standards.
- Assist leadership with operational planning, scheduling, and process improvements.
- Collaborated across departments to identify and implement opportunities for workflow improvements, elevating customer satisfaction.
- Provide leadership coverage and support daily operations when management is unavailable.
Skiptracing Specialist
Accounts Management Inc.
Sioux Falls, South Dakota
06.2008 - 03.2013
- Located and verified demographic information using multiple research resources.
- Investigated complex patient accounts requiring additional research beyond the standard collection process.
- Worked directly with patients to establish payment arrangements and identify financial assistance opportunities.
- Maintained accurate documentation while meeting productivity and quality expectations.
- Collaborated with internal departments to resolve account discrepancies efficiently
Collection Specialist
Accounts Management Inc.
Sioux Falls, South Dakota
09.2002 - 06.2008
- Contacted debtors to recover outstanding medical accounts, contributing to improved cash flow.
- Negotiated settlements with attorneys for personal injury and workers' compensation cases, supporting debt resolution.
- Trained new employees and streamlined account workflow processes to enhance team efficiency.
Education
Bachelor of Science - Business Administration
Wayne State College
Wayne, NE 08.1995 - 12.1999
Skills
Dynamic Operations and Client Support professional with over 15 years in healthcare revenue cycle management Expertise in coordinating cross-functional projects, resolving complex account issues, and driving operational improvements Proven track record in collaborating with coding, billing, and finance teams to enhance processes and deliver superior customer service
Dynamic Operations and Client Support professional with over 15 years in healthcare revenue cycle management Expertise in coordinating cross-functional projects, resolving complex account issues, and driving operational improvements Proven track record in collaborating with coding, billing, and finance teams to enhance processes and deliver superior customer service
Timeline
Client Relations Coordinator
Accounts Management Inc.
09.2013 - 07.2026
Skiptracing Specialist
Accounts Management Inc.
06.2008 - 03.2013
Collection Specialist
Accounts Management Inc.
09.2002 - 06.2008
Bachelor of Science - Business Administration
Wayne State College
08.1995 - 12.1999