Luciane Henriquez
Riverview,FL
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Spectrum
Riverview, FL
12.2021 - Current
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 15+ employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Complied with company policies, objectives and communication goals.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Team Leader
Advance airfoils
Apollo Beach, FL
01.2018 - 07.2021
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Costumer Service
Lowes Home Improvment
Brandon , FL
10.2015 - 08.2019
- Provided customer service regarding payment processing issues.
- Identified opportunities to improve customer service processes.
- Coordinated customer service activities with other departments.
- Provided friendly customer service to all guests.
- Monitored monthly customer service metrics for each customer service associate.
- Provided excellent customer service at all times.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Developed and implemented customer service policies to ensure quality customer service.
- Handled escalated customer service issues as needed.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
- Developed customer service standards and trained personnel in customer service procedures.
Team Leader
Sears
Brandon, FL
01.2013 - 01.2015
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
- Analyzed company's expenditures and developed financial models.
Care Assistant
Emeritus Senior Living
Brandon, FL
12.2010 - 09.2014
- Prepared meals according to dietary needs of the residents and patients.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
- Reported changes in patient condition to nursing staff immediately.
- Coordinated care with physicians and other healthcare professionals.
- Served meals and assisted immobile or disabled individuals with eating.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Sales
Auto Air & Electric
Caguas, PR
05.2005 - 11.2008
- Developed and implemented sales strategies to increase category sales volume.
- Generated sales reports, including weekly, monthly, quarterly sales figures.
- Led team of sales directors in managing territory sales operations.
- Supported the sales team in developing strategies to increase sales revenue.
- Analyzed sales trends to maximize sales potential.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Provided training to regional sales teams on international sales techniques.
Education
GED -
Colegio Ángel David
Puerto Rico05-2003
Skills
- Schedule development
- Inventory Control
- Business Development
- Data Analytics
- Training and mentoring
- Process Monitoring and Improvement
- Staff Discipline
- Business Administration
- Contract Management
- Staff Development
- Financial Management
- Employee Motivation
- Policy Enforcement
- Reliability
- Teamwork and Collaboration
- Adaptability and Flexibility
- Improvement plan knowledge
- Team building
- Effective Communication
- Commission structures
- Organizational Skills
Accomplishments
- Top Sales Supervisor nation Wide
Timeline
Supervisor
Spectrum
12.2021 - Current
Team Leader
Advance airfoils
01.2018 - 07.2021
Costumer Service
Lowes Home Improvment
10.2015 - 08.2019
Team Leader
Sears
01.2013 - 01.2015
Care Assistant
Emeritus Senior Living
12.2010 - 09.2014
Sales
Auto Air & Electric
05.2005 - 11.2008
GED -
Colegio Ángel David