Luciano Cella
Weston,FL
Summary
Driven sales professional with a proven track record at Ellas Online Fitness, enhancing customer satisfaction and exceeding sales goals through exceptional service and nutrition coaching. Skilled in relationship building and problem-solving, adept at multitasking and maintaining a flexible schedule. Demonstrated ability to improve customer retention rates by professionally managing conflicts and offering creative solutions. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Ellas Online Fitness
Sales
Weston, FL
03.2024 - Current
- Evaluated the effectiveness of online coaching services periodically to ensure continuous improvement in the quality of delivered programs.
- Established professional relationships with clients based on trust, empathy, and mutual respect for long-term success in their fitness goals.
- Developed a diverse range of workout programs to accommodate different fitness levels, preferences, and time constraints.
- Implemented creative solutions to overcome obstacles faced by clients in achieving their desired results.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sheik Parts
Sales
Weston, FL
07.2023 - Current
- Conducted regular performance evaluations, providing constructive feedback to foster growth and improvement.
- Improved workflow efficiency by developing and implementing new management systems.
- Addressed customer concerns promptly, providing solutions that ensured satisfaction while adhering to company policies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lady Baker
Sales
Pembroke Pines, FL
08.2021 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Bonjour Bakery
Sales
Weston, FL
10.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts - Accounting
Florida International University
Miami, FL05.2026
Skills
- Nutrition Coaching
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Problem-Solving
- Goal-Oriented
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Client Service
- Verbal/written communication
- Sales expertise
- Product Sales
Timeline
Ellas Online Fitness
Sales
03.2024 - Current
Sheik Parts
Sales
07.2023 - Current
Lady Baker
Sales
08.2021 - 02.2024
Bonjour Bakery
Sales
10.2020 - 07.2022
Associate of Arts - Accounting
Florida International University