Luciano Jimenez
North Las Vegas
Summary
Dynamic Service Technician with a proven track record at AUDI HENDERSON, excelling in diagnosing complex automotive systems and enhancing customer relations. Skilled in preventive maintenance and troubleshooting, I trained junior technicians, contributing to increased first-time fix rates and streamlined service processes. Committed to safety and quality in every repair.
Knowledgeable [Desired Position] with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Technician
AUDI HENDERSON/FINDLAY AUTO GROUP
06.2009 - Current
- Diagnosed and repaired complex automotive systems to ensure optimal vehicle performance.
- Collaborated with service team to streamline repair processes, enhancing workflow efficiency.
- Conducted comprehensive vehicle inspections to identify potential issues and recommend preventative maintenance.
- Trained junior technicians on diagnostic tools and repair techniques, fostering skill development and team effectiveness.
- Utilized dealership management software to track service history and streamline customer communication.
- Resolved customer inquiries regarding service needs and recommendations, enhancing client relations and trust in services provided.
- Explained diagnostic findings to customers and outlined repair or service options.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Findlay Volkswagen/FINDLAY GROUP
06.2009 - 02.2014
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance and safety standards.
- Maintained up-to-date knowledge of industry trends, tools, and technologies to enhance service quality.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Service Technician
Pacific Volkswagen
04.2003 - 06.2009
- Implemented quality control measures during service operations, improving overall customer satisfaction ratings.
- Managed inventory levels of parts and supplies, ensuring timely availability for repairs and services.
- Collaborated with team members to streamline workflows, improving overall efficiency in repair processes.
- Trained junior technicians on best practices and troubleshooting techniques to elevate team skill levels.
- Implemented preventative maintenance schedules, reducing vehicle breakdowns and enhancing customer satisfaction.
- Conducted thorough inspections and assessments, identifying potential issues before they escalated into major repairs.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
No Degree - General Studies
El Camino College
Torrance, CAAUTOMOTIVE SPECIALIST - AUTOMOTIVE REPAIR
Universal Technical Institute
Rancho Cucamonga, CA02-2003
GARDENA HIGH SCHOOL
Gardena, CA06-1998
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- OSHA requirements
- Diagnostic testing
- Electrical systems
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Diagnostics skill
- Warranty repair
Certification
- CST - Certified Service Technician
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Technician
AUDI HENDERSON/FINDLAY AUTO GROUP
06.2009 - Current
Service Technician
Findlay Volkswagen/FINDLAY GROUP
06.2009 - 02.2014
Service Technician
Pacific Volkswagen
04.2003 - 06.2009
No Degree - General Studies
El Camino College
AUTOMOTIVE SPECIALIST - AUTOMOTIVE REPAIR
Universal Technical Institute
GARDENA HIGH SCHOOL
Similar Profiles
Cinzia SirnaCinzia Sirna
Director of Business Development, Sales & Service; Internet Sales Manager at Findlay Automotive Group: Audi Henderson and Lamborghini Las VegasDirector of Business Development, Sales & Service; Internet Sales Manager at Findlay Automotive Group: Audi Henderson and Lamborghini Las Vegas
Charles NapolitanoCharles Napolitano
Sales and Leasing Associate at Findlay Honda HendersonSales and Leasing Associate at Findlay Honda Henderson
Natalie Blankevoort-ArenasNatalie Blankevoort-Arenas
Internal Service Advisor at Findlay Nissan HendersonInternal Service Advisor at Findlay Nissan Henderson
Andrew Von RuedenAndrew Von Rueden
Market General Manager at Empire Today LLCMarket General Manager at Empire Today LLC
Angela BurtonAngela Burton
Director, Business Sales at VerizonDirector, Business Sales at Verizon