Luciano Laredo Ratto
Seattle,WA
Summary
I consider my work ethic dynamic and professional, with a proven track record in enhancing customer experiences and sales growth. Im an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Dinner service can be quite stressful during rush hours, to me focus and a positive attitude in high-volume times is the key to a great service. To me the job is about flexibility and having a strong problem-solving ability, but to me the most important part is the customer connection. Servers are responsible to represent the face of the restaurant and guide the customer to a great dinner experience. Reading and anticipating customer needs is the cornerstone to build a great relationship with customers.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Messina Modern Italian Kitchen
09.2024 - Current
- Managed sections for smooth flow of guests and orders - up to 8 4 tops at once.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables, and polished glassware and silverware.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Portage Bay Cafe
03.2023 - 08.2024
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Expo Runner
Portage Bay Cafe
11.2022 - 03.2023
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Served food at proper temperature to meet safety standards.
- Communicated food orders to chefs to execute priorities and special requests.
- Oversaw event operations to keep running smoothly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Uber Passanger Driver
Uber
04.2021 - 08.2022
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
Floor Manager
Zumiez
10.2019 - 01.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed store inventory and stock levels to maintain availability of products.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Zumiez
06.2018 - 10.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts - Photography
Academy of Art University
San Francisco, CA05-2021
Skills
- Sales
- Reliable transportation
- Detail-oriented
- Adaptive learning
- Party service experience
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Fine Dining Server
Messina Modern Italian Kitchen
09.2024 - Current
Server
Portage Bay Cafe
03.2023 - 08.2024
Expo Runner
Portage Bay Cafe
11.2022 - 03.2023
Uber Passanger Driver
Uber
04.2021 - 08.2022
Floor Manager
Zumiez
10.2019 - 01.2021
Sales Associate
Zumiez
06.2018 - 10.2019
Associate of Arts - Photography
Academy of Art University
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